Returns
Returns Process
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Returns Policy
If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions.
Please note all PayPal transactions must be returned Online should you want a refund.
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Item(s) must be returned in the condition they were dispatched in. Returns cannot be sent with the shoe box taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag.
Please note we reserve the right to reject any returns that do not meet these requirements
If you would like to visit one of our stores, we will be happy to provide you with an exchange, store credit or refund depending on your payment method. Find your nearest store here.
You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.
Australia
CREDIT CARD PURCHASES PAYPAL PURCHASES AFTERPAY PURCHASES RETURN ONLINE Refund Available Refund Available Refund Available RETURN IN STORE Exchange, store credit or refund available. No refunds available. Exchange available for size only. Refund available. No exchanges If you would like to post your item back to us, log into My Account to book your return. If you checked out as a guest, use our Guest Returns Form. Here you will be prompted to purchase either an Australia Post or StarTrack return label.
Return via Mail Return in-store Purchased in store NO YES Online Delivery YES YES (except Paypal) Click and Collect YES YES (except Paypal) New Zealand
CREDIT CARD PURCHASES PAYPAL PURCHASES AFTERPAY PURCHASES RETURN ONLINE Refund Available Refund Available Refund Available RETURN IN STORE Exchange, store credit or refund available. No refunds available. Exchange available for size only. Refund available. No exchanges For New Zealand Customers please contact our Customer Service team to organise your return.
Please allow time for your return to reach our fulfilment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
*Please note Gift Cards are non-refundable.
To read our full policy, please click here.
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I can't return my order because it's 'Processing'?
We apologise that we are experiencing a technical glitch that means orders get stuck in the "Processing" stage in our system despite being completed.
If you are experiencing problems with creating a return label because of this issue, please get in contact with our Customer Care team who will be able to resolve the problem for you.
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How to return an online order in store?
You can return any item to us in-store, just be sure to meet the conditions below and bring your proof of purchase. Your confirmation email is ideal!
Please note, you can not return an item purchased with PayPal in-store - you'll need to post it back to us. For more information on PayPal returns click here.
3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN
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RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoe box in their original condition
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When will I receive my refund?
Once you have dropped your parcel off at the Post Office or had it collected by Star Track, your return will reach us in 2-7 business days. Our top tip is to keep note of your tracking number, that way you can track your order and see when it reaches us.
When your return arrives, it will be processed for a full refund within 2 business days.
Your financial institution will complete this process, processing times can differ depending on the third party companies refund time frames.
PAYMENT METHOD AfterPay Once we have processed your refund AfterPay will send you an email confirming that the refund has been processed and any adjustments will be made to your payment schedule Credit/Debit Card The refund turn around time will depend on your financial institution - most banks take around 2-5 working days to process refunds. PayPal PayPal will be in touch once they have finalised your refund and you will need then need to transfer said funds into your bank account if you wish. After taking the shipping, processing time and payment method into account, if you feel concerned about the progress of your refund, please get in touch.
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Who pays for the items I would like to return?
You are responsible for any costs associated with returning your order.
You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method. Unfortunately, we can not facilitate exchanges.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store.
To organise this return and to read our full policy, please click here.
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How can I return if I paid via AfterPay?
If you paid for your order via AfterPay, you are welcome to return your item in a store or you can post your item back to us! Take a look at our Return Policy to find out more information.
When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
If you have inquiries in regard to payments, declined orders, or your Afterpay account, please email Afterpay directly here: info@afterpay.com.au.
For further information, find AfterPays FAQs on their website.
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