Returns

Please note: All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. For further information on holiday returns, please see here.

We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our return conditions are met:  

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
• Item(s) are in original packaging or shoebox in their original condition

Please note: We cannot accept your return if the shoebox is taped, damaged or has postal stickers attached.

How do I return my online order?

Items purchased online can be returned by post, or in-store.

Start your return by clicking "Create Your Return" above, and follow the prompts to purchase and print your return shipping label, then post your item at the Post Office.

Return shipping costs are payable by the customer and shoeboxes must be posted back in a protective satchel. Click HERE for more information on how to book your online return.  

Can I return my order in-store?

Whether you shopped online or in-store, you can return your item at any Australian Platypus Shoes store provided our return conditions are met.

Our in-store team can help you with a refund or exchange, pending stock availability.

View our store locator here.

Can I exchange my items?

Exchanges cannot be facilitated online, only in-store. If you wish to return your item online, you can place a new order as a replacement.

Can I return sale items?

We're happy to accept returns of sale items provided the item meets our return conditions above. You can visit us in-store or book an online return.

How will I receive my refund?

Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.   

Unfortunately, we do not offer a specific warranty on our products.

We review faulty, soiled or damaged items on a case-by-case basis.

If you believe an item you have purchased from Platypus Shoes Australia is faulty, please follow the steps listed in our faulty policy below.

Yes. If you've shopped online and had a change of mind, we're happy to offer a refund in-store, provided the item meets our return conditions below:

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached 
• Item(s) is in its original, undamaged packaging or shoebox 

What do I need to bring in-store? 

• The item you wish to return in its original, undamaged shoebox or packaging 
• Proof of purchase - this can be your email order confirmation, order number (PLATAU..) or bank statement
• If you shopped online with card, please bring the same card in-store so that we can process a refund for you

Can I return my item to any Platypus store?

Yes, you can visit any of our Platypus stores here to return an item.

What if I paid with Afterpay or PayPal? 

You can still return your item in-store. Your refund will be processed back via your original payment method, whether it's PayPal or Afterpay. Click here for more information. 

Will my shipping fee be refunded on return? 

Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.

Need a different size or had a change of mind? You can visit us in-store for an exchange! Just make sure that your item meets our 3 return conditions. 

I purchased online 

If you originally shopped online and had your order delivered, feel free to visit any Platypus Shoes store for an exchange. Unfortunately, we do not offer exchanges by post - feel free to post your item back to us for a refund and then place a new order!

I shopped in-store 

If you originally shopped in-store, feel free to visit any Platypus Shoes store for an exchange, pending stock availability. If you payed with Afterpay, our team will refund your original order, then help you with a new purchase. 

What if I bought it online, whilst on sale, and it's now back to full price?

Please visit us in-store! Our team will swap your item for the size you need at no extra cost, pending stock availability. 

All orders that are sent from Platypus do not include a physical invoice/returns form.

Your confirmation email contains all the required information for tax purposes and doubles as a tax invoice.

If you wish to return your online order, please follow the steps below:

If you have lost your in-store receipt, please be aware these can ONLY be reprinted/located in-store. 

You can head back into the store you purchased from, or find your nearest Platypus Shoes store here!

The in-store team will help locate your order in the system and reprint your receipt for you!

Please have the following information prepared so our team can search for your order in the system:

• Bank Statement/Proof of purchase
• Name/Email order placed under
• Date Purchased
• Total Amount
• Item(s) purchased

Yes you can!

If you have purchased an item that is only stocked on our website but not in-store, you can still return or exchange the same, as per our returns policy below.