We offer a seamless returns process supported by Australia Post.
FIRST, CHECK OUR RETURN CONDITIONS
If you change your mind about any product in your online purchase, you can return it by post for a full refund, provided it meets the conditions outlined in our Change of Mind Returns Policy.
BOOK YOUR POSTAL RETURN
Then head to our Online Returns Portal to initiate a return. Take care when entering your order number and email address as both fields are case sensitive - order number can be found on your order confirmation.
Provide a reason for the return, and purchase and print your $10 return shipping label. If you don't have access to a printer our returns label includes a QR code which can be scanned and printed at the Post Office for convenience.
PACK AND SEND YOUR RETURN
Take care to ensure all items being returned, and their packaging, arrive undamaged. Noting that if your shoebox is taped or has postal stickers attached, we cannot accept your return.
Once packed in to a suitable mailer, affix the return label to the parcel, and drop it off at an Australia Post Office, being sure to obtain a lodgment receipt.
A returns tracking link will be emailed to you once your return is on its way to us.
CANCEL YOUR POSTAL RETURN
If you've arranged a returns label but have had a change of heart, we can cancel it and issue a refund for the label at your request.