FREQUENTLY ASKED QUESTIONS
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Holiday Delivery Cut Off
To ensure you receive your order by Christmas day, please refer to our Holiday delivery dates below!
READ FULL ARTICLEMETRO: 20th Dec
POSTCODES: 1000-1299, 2000-2009, 1300-1920, 2010-2249, 2555-2574, 2740-2786, 2250-2310, 2500-2530
REGIONAL: 20th Dec
POSTCODES: 2311-2338,2340,2348,2350,2351,2413-2430,2440,2442,2444,2450,2460,2470,2480,2531-2554,2575-2599,2640, 2641, 2708, 2649-2650,2653,2665-2672,2678,2720-2730,2787-2820,2830,2845-2877
RURAL: 19th Dec
POSTCODES: 2339, 2341-2347, 2352-2412, 2431-2439, 2441, 2443, 2445-2449, 2451-2459, 2462-2469, 2471-2479, 2481-2483, 2642-2648, 2651, 2652, 2654-2664, 2673-2675, 2680-2707, 2709-2719, 2731-2739, 2821-2829, 2831-2844, 2878, 2879, 2640, 2641, 2708METRO: 20th Dec
POSTCODES: 3000-3010, 8000-8399
REGIONAL: 20th Dec
POSTCODES: 3221-3334,3341-3349,3351-3352,3357-3426,3430-3549,3551,3557-3628,3633-3659,3662-3688,3691-3749,3756,3758-3764,3768-3781,3783,3797-3799,3807-3809,3811-3824,3826-3839,3845-3909,3916-3929,3935-3974,3978-3999
RURAL: 20th Dec
POSTCODES: 3211-3220,3335-3338,3340*,3350,3353-3356,3427-3429,3550,3552-3556,3629-3632*,3660-3661,3750*-3755*,3757*,3765-3767,3782,3785-3796,3800-3806,3810*,3825,3840-3844,3910-3915,3930-3934,3975-3977*, 3689-3690METRO: 20th Dec
POSTCODES: 4000-4004,9000-9299, 4005-4209, 9400-9596, 2484-2490, 4210-4299; 9726;9728;9729, 4210-4305,4350,4500-4510,4520,4550-4601,4650,4655,4670,9597-9599,9700-9799,9880-9919, 9400-9596
REGIONAL: 19th Dec
POSTCODES: 4306-4349,4351-4428,4486-4487,4494-4498,4511-4519,4602-4649,4659-4669,4671-4676,4680,4700-4703,4740,4810-4815,4817,4818,4870,9920-9998
RURAL: 18th Dec
POSTCODES: 4454-4482,4488-4493,4521,4677-4679,4681-4699,4704-4739,4741-4809,4816,4819-4869,4871-4899CBD: 20th Dec
POSTCODES: 6000-6005,6800-6899
METRO: 19th Dec
POSTCODES: 6006-6214,6900-6999
RURAL: 17th Dec
POSTCODES: 6215-6699, 6700-6770METRO: 20th Dec
POSTCODES: 5000-5005,5800-5879, 5006-5199,5880-5999
REGIONAL: 18th Dec
POSTCODES: 5203,5211,5214,5223,5238,5241,5244,5251,5253,5255,5260,5264,5267,5268,5271,5277,5280-5290,5304,5330,5333,5341,5343,5345,5352,5353,5355,5373,5413,5417,5422,5453,5461,5491,5501,5502,5520,5523,5540,5554,5556,5558,5571,5573-5576,5600,5602-5606,5608,5631,5633,5640,5700,5720
RURAL: 17th Dec
POSTCODES: 5201,5202,5204-5210,5212,5213,5220-5223,5231-5237,5240,5242,5243,5245-5250,5252,5254,5256-5259,5261-5263,5265-5266,5269,5270,5272-5276,5278,5279,5291-5303,5306-5329,5331,5332,5340,5342,5344,5346-5351,5354,5356-5372,5374-5412,5414-5416,5418-5421,5430-5452 ,5454-5460, 5462, 5490,5493,,5521,5522,5550,5552,5555,5560,5570,5572,5577-5583,5601,5607,5609,5630,5632,5641-5690,5710,5722-5749METRO: 18th Dec
POSTCODES: 0800-0821
REGIONAL: 17th Dec
POSTCODES: 0828-0832,0850,0851,0860-0871,0900-0999
RURAL: 17th Dec
POSTCODES: 0822,0835-0847,0852-0854,0872,0880-0889 -
Click Frenzy Delivery Information
Due to a higher volume of orders over the Click Frenzy sale period, some orders may be delayed outside of the standard 1-3 business days for Metropolitan areas and 4-7 business days for Regional areas. If you have any concerns, please do reach out to us through our contact form.
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Delivery Information
We aim to deliver your order within 1-2 business days almost anywhere in Australia.
Orders placed by 2pm AEDT on a business day (Mon-Fri, excluding public holidays) will be dispatched the same day. Orders placed after 2pm AEDT or on the weekend, will be dispatched next business day.
The delivery times below are estimates, and can vary depending on your location.
DELIVERY OPTION
DELIVERY TIME
ORDER OVER $130
ORDER UNDER $130
Express Delivery
Australian Metropolitan Areas
1-2 business days
FREE
$10
Standard Delivery
Australian Rural Areas
4-7 business days
FREE
$10
Same Day Delivery
Australian Metropolitan Areas
Between 9am - 9pm business days
$14
$14
Next Day Delivery
Australian Metropolitan Areas
Between 9am - 9pm business days
$14
$14
Express Delivery
If your order is placed before 2pm AEST Mon-Fri (excluding public holidays), we will endeavour to ship your item from our warehouse the same day!
Orders placed after 2pm AEST or on weekends, it will be processed the next business day.
Same Day Delivery
If your order is placed before 2pm Mon-Fri (excluding public holidays), it will be picked up by our courier that day and delivered to you between 9am and 9pm that same day!
Next Day delivery
If your order is placed between 3pm and Midnight (Mon-Fri), it will be picked up by our courier and delivered to you between 9am and 9pm the next day!
New Zealand
If your order is placed before 2pm NZDT on a business day (Mon-Fri), we will endeavour to ship your item the same day!
Orders placed after 2pm NZDT or on weekends, it will be dispatched the next business day.
The delivery times below are estimates and can vary depending on your location.
READ FULL ARTICLEDELIVERY OPTION
DELIVERY TIME
ORDER OVER $130
ORDER UNDER $130
Standard Delivery
New Zealand Metropolitan Areas
2-4 Business Days
FREE
$10
Standard Delivery
New Zealand Rural Areas
4-7 Business Days
FREE
$10
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How does Same Day Delivery work?
Need it now?
You don’t have to wait. If Same Day Delivery is available in your area, just place your order before 2pm and we will deliver your order that same day.
Same Day Delivery is available in selected areas from 9am to 9pm Monday to Friday (Excluding public holidays), for just $14.
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How does Next Day Delivery Work?
Need it tomorrow? You don’t have to wait. If Next Day Delivery is available in your area, just place your order between 3pm and Midnight, and we will deliver your order the next day.
Next Day Delivery is available in selected areas from 9am to 9pm Monday to Friday, for just $14.
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How does Click & Collect work?
It's easy! Simply browse the website and find the products you want, then follow the steps below:
- Select your size
- Select 'Click & Collect' then enter your postcode & search radius and click 'Check'.
- The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
- This will add the product to your cart, and you are free to browse and add other products to your cart.
- Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
- Now complete the order by entering your personal details and payment information.
Once your order is placed, our in-store team will be notified and they'll get busy preparing your order! Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!).
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If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Care team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D. -
Returns Policy
If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions.
Please note all PayPal transactions must be returned Online should you want a refund.
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
If you would like to visit one of our stores, we will be happy to provide you with an exchange, store credit or refund depending on your payment method. Find your nearest store here.
You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.
Australia
If you would like to post your item back to us, log into My Account to book your return. If you checked out as a guest, use our Guest Returns Form. Here you will be prompted to purchase either an Australia Post or StarTrack return label.
New Zealand
For New Zealand Customers please contact our Customer Service team to organise your return.
Please allow time for your return to reach our fulfilment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
*Please note Gift Cards are non-refundable.
To read our full policy, please click here.
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How to return an online order in store?
You can return any item to us in-store, just be sure to meet the conditions below and bring your proof of purchase. Your confirmation email is ideal!
Remember, you can not return an item purchased with PayPal in-store - you'll need to post it back to us.
3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN
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RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoe box in their original condition
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Can I change or cancel my order?
We take pride in our fast delivery!
Therefore, most orders are packed and dispatched within a short amount of time. Unfortunately, we cannot offer any changes to the items on your order once it has been processed. If you would like to cancel your order, please contact our customer care team by sending them an email and they will do there best!
While we will make every attempt to accommodate your request, if your order has already been packed by our team we will be unable to cancel it. You can, however, return any unwanted items in accordance with our returns policy.
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Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement.
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How do I create a customer account?
Click on "Log In" at the top of the screen and select the "Create Account" button.
You will be directed to enter the information required to create your customer account.
You may also choose to create an account when you proceed to the checkout. An email address will be required.
Or simply click here!
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AfterPay Online
- WHAT DO I NEED TO USE AFTERPAY ONLINE?
Simply register for an Afterpay account and enter your personal details. Once you're in our checkout, be sure to select Afterpay as your payment method and follow the prompts!
- WHAT IS THE MINIMUM ORDER VALUE?
There is no minimum order value!
- IS THERE A MAXIMUM ORDER VALUE?
Maximum order value $800.
- HOW MANY ORDERS CAN I HAVE ON THE GO AT ANY ONE TIME WITH AFTERPAY?
You can have up to 3 orders at any one time with Afterpay, with a combined value of up to $800.
- I WANT TO RETURN AN ORDER I PAID FOR WITH AFTERPAY. HOW DO I DO IT?
Exactly as you would have had you paid with your card! Please see our return policy.
If you have inquiries in regard to payments, declined orders, your Afterpay account, or for further information, find AfterPays FAQs on their website.
READ FULL ARTICLE - WHAT DO I NEED TO USE AFTERPAY ONLINE?
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Will products be restocked?
Unfortunately, we rarely receive restocks of short-run releases.
If we don't have your size in stock, why don't you select 'Notify when Available' and we will let you know if things change!
What we would recommend doing is joining our mailing list in order to take advantage of being up to date with restocks on popular items, as well as new releases or similar items which may catch your eye! You can also keep watch on our social media channels, or on our blog here.
Thanks so much for showing your interest, we will have our fingers crossed for a restock for you in the near future!
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How do I know what size I am?
Fit Finder is our amazing sizing tool.
When you click to view a product, you will notice fit finder under the size guide:
This tool will ask you a series of questions and help you determine what size best fits you.
We would recommend following this process for each pair of shoes you are thinking of buying as different shoes and brands can fit differently.
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