FREQUENTLY ASKED QUESTIONS
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How can I apply for a job at Platypus Shoes?
Thanks for showing your interest in working for us! We're always on the lookout for talented people to join our growing team.
If you'd like to work at Platypus Shoes, please head over to our Careers page for more information on the benefits and available positions.
Thanks again and good luck!
Read full article
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Delivery Information
Our delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of Platypus Shoes.
4-Hour Delivery:
4-Hour Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 7am-2pm Monday-Friday to be eligible for 4-Hour Delivery. For our full Terms & Conditions, please see here.
Next Day Delivery:
Next Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 2pm-11:59pm Monday-Friday and will be delivered the next business day.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
Read full article
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Holiday Returns & Delivery Cut-Off Dates
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
4-Hour Delivery: Please see here for further information on 4-Hour Delivery.
1-Hour Click & Collect: Please see here for further information on Click & Collect.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of Platypus Shoes.
From everyone at Platypus Shoes, we wish you a very happy holiday and new year.
Read full article
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Can I return an online order in-store?
Yes. If you've shopped online and had a change of mind, we're happy to offer a refund in-store, provided the item meets our return conditions below:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) is in its original, undamaged packaging or shoebox
What do I need to bring in-store?
- The item you wish to return in its original, undamaged shoebox or packaging
- Proof of purchase - this can be your email order confirmation, order number (PLATAU..) or bank statement
- If you shopped online with card, please bring the same card in-store so that we can process a refund for you
Can I return my item to any Platypus store?
Yes, you can visit any of our Platypus stores here to return an item.
What if I paid with Afterpay or PayPal?
You can still return your item in-store. Your refund will be processed back via your original payment method, whether it's PayPal or Afterpay. Click here for more information.
Will my shipping fee be refunded on return?
Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.
Read full article
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How do I book a return?
1. CHECK OUR RETURN CONDITIONS
Before booking your return online, check that your item meets our returns conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original, undamaged packaging or shoebox
If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.
2. PACKAGE YOUR RETURN
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached, we cannot accept your return.
3. BOOK YOUR RETURN
Once packaged safely, click HERE to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
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Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process
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Entering your order number: Your order number will start with PLATAU. Do not include the # or any other symbols
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Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
WHAT'S NEXT?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full article
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Can I exchange my items?
Need a different size or had a change of mind? You can visit us in-store for an exchange! Just make sure that your item meets our 3 return conditions.
I purchased online
If you originally shopped online and had your order delivered, feel free to visit any Platypus Shoes store for an exchange. Unfortunately, we do not offer exchanges by post - feel free to post your item back to us for a refund and then place a new order!
I shopped in-store
If you originally shopped in-store, feel free to visit any Platypus Shoes store for an exchange, pending stock availability. If you payed with Afterpay, our team will refund your original order, then help you with a new purchase.
What if I bought it online, whilst on sale, and it's now back to full price?
Please visit us in-store! Our team will swap your item for the size you need at no extra cost, pending stock availability.
Read full article
Thanks for showing your interest in working for us! We're always on the lookout for talented people to join our growing team.
If you'd like to work at Platypus Shoes, please head over to our Careers page for more information on the benefits and available positions.
Thanks again and good luck!
Read full articleOur delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of Platypus Shoes.
4-Hour Delivery:
4-Hour Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 7am-2pm Monday-Friday to be eligible for 4-Hour Delivery. For our full Terms & Conditions, please see here.
Next Day Delivery:
Next Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 2pm-11:59pm Monday-Friday and will be delivered the next business day.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
4-Hour Delivery: Please see here for further information on 4-Hour Delivery.
1-Hour Click & Collect: Please see here for further information on Click & Collect.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of Platypus Shoes.
From everyone at Platypus Shoes, we wish you a very happy holiday and new year.
Read full articleYes. If you've shopped online and had a change of mind, we're happy to offer a refund in-store, provided the item meets our return conditions below:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) is in its original, undamaged packaging or shoebox
What do I need to bring in-store?
- The item you wish to return in its original, undamaged shoebox or packaging
- Proof of purchase - this can be your email order confirmation, order number (PLATAU..) or bank statement
- If you shopped online with card, please bring the same card in-store so that we can process a refund for you
Can I return my item to any Platypus store?
Yes, you can visit any of our Platypus stores here to return an item.
What if I paid with Afterpay or PayPal?
You can still return your item in-store. Your refund will be processed back via your original payment method, whether it's PayPal or Afterpay. Click here for more information.
Will my shipping fee be refunded on return?
Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.
Read full article1. CHECK OUR RETURN CONDITIONS
Before booking your return online, check that your item meets our returns conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original, undamaged packaging or shoebox
If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.
2. PACKAGE YOUR RETURN
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached, we cannot accept your return.
3. BOOK YOUR RETURN
Once packaged safely, click HERE to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
- Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process
- Entering your order number: Your order number will start with PLATAU. Do not include the # or any other symbols
- Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
WHAT'S NEXT?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Need a different size or had a change of mind? You can visit us in-store for an exchange! Just make sure that your item meets our 3 return conditions.
I purchased online
If you originally shopped online and had your order delivered, feel free to visit any Platypus Shoes store for an exchange. Unfortunately, we do not offer exchanges by post - feel free to post your item back to us for a refund and then place a new order!
I shopped in-store
If you originally shopped in-store, feel free to visit any Platypus Shoes store for an exchange, pending stock availability. If you payed with Afterpay, our team will refund your original order, then help you with a new purchase.
What if I bought it online, whilst on sale, and it's now back to full price?
Please visit us in-store! Our team will swap your item for the size you need at no extra cost, pending stock availability.
Read full article