FREQUENTLY ASKED QUESTIONS
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Easter Delays
Due to sales over the Easter period, we are anticipating a high influx of contact and there may be a 2-3 day delay in response time to queries.
We apologize for any inconvenience this may cause.
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Delivery Information
We aim to deliver your order within 2-5 business days almost anywhere in Australia and New Zealand!
Orders placed by 2pm AEST on a business day (Mon-Fri, excluding public holidays) will be dispatched the same day. Orders placed after 2pm AEST or on the weekend will be dispatched next business day.
The delivery times below are estimates and can vary depending on your location.
DELIVERY OPTION
DELIVERY TIME
ORDER OVER $130
ORDER UNDER $130
Express Delivery
Australian Metropolitan Areas
2-5 business days
FREE
$10
Standard Delivery
Australian Rural Areas
4-7 business days
FREE
$10
Same Day Delivery
Australian Metropolitan Areas
Between 9am - 9pm business days
$14
$14
Next Day Delivery
Australian Metropolitan Areas
Between 9am - 9pm business days
$14
$14
Express Delivery
If your order is placed before 2pm AEST Mon-Fri (excluding public holidays), we will endeavour to ship your item from our warehouse the same day!
Orders placed after 2pm AEST or on weekends, it will be processed the next business day.
Same Day Delivery
If your order is placed before 2pm Mon-Fri (excluding public holidays), it will be picked up by our courier that day and delivered to you between 9am and 9pm that same day!
Next Day delivery
If your order is placed between 3pm and Midnight (Mon-Fri), it will be picked up by our courier and delivered to you between 9am and 9pm the next day!
If your order is placed before 2pm NZDT on a business day (Mon-Fri), we will endeavour to ship your item the same day!
Orders placed after 2pm NZDT or on weekends, it will be dispatched the next business day.
The delivery times below are estimates and can vary depending on your location.
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DELIVERY TIME
ORDER OVER $130
ORDER UNDER $130
Standard Delivery
New Zealand Metropolitan Areas
2-4 Business Days
FREE
$10
Standard Delivery
New Zealand Rural Areas
4-7 Business Days
FREE
$10
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How does Same Day Delivery work?
Need it now?
You don’t have to wait. If Same Day Delivery is available in your area, just place your order before 2pm and we will deliver your order that same day.
Same Day Delivery is available in selected areas from 9am to 9pm Monday to Friday (Excluding public holidays), for just $14.
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Returns Policy
If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions.
Please note all PayPal transactions must be returned Online should you want a refund.
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Item(s) must be returned in the condition they were dispatched in. Returns cannot be sent with the shoe box taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag.
If you would like to visit one of our stores, we will be happy to provide you with an exchange, store credit or refund depending on your payment method. Find your nearest store here.
You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.
Australia
CREDIT CARD PURCHASES PAYPAL PURCHASES AFTERPAY PURCHASES RETURN ONLINE Refund Available Refund Available Refund Available RETURN IN STORE Exchange, store credit or refund available. No refunds available. Exchange available for size only. Refund available. No exchanges If you would like to post your item back to us, log into My Account to book your return. If you checked out as a guest, use our Guest Returns Form. Here you will be prompted to purchase either an Australia Post or StarTrack return label.
Return via Mail Return in-store Purchased in store NO YES Online Delivery YES YES (except Paypal) Click and Collect YES YES (except Paypal) New Zealand
CREDIT CARD PURCHASES PAYPAL PURCHASES AFTERPAY PURCHASES RETURN ONLINE Refund Available Refund Available Refund Available RETURN IN STORE Exchange, store credit or refund available. No refunds available. Exchange available for size only. Refund available. No exchanges For New Zealand Customers please contact our Customer Service team to organise your return.
Please allow time for your return to reach our fulfilment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
*Please note Gift Cards are non-refundable.
To read our full policy, please click here.
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Can I change or cancel my order?
We take pride in our fast delivery!
Therefore, most orders are packed and dispatched within a short amount of time. Unfortunately, we cannot offer any changes to the items on your order once it has been processed. If you would like to cancel your order, please contact our customer care team by sending them an email and they will do there best!
While we will make every attempt to accommodate your request, if your order has already been packed by our team we will be unable to cancel it. You can, however, return any unwanted items in accordance with our returns policy.
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Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement.
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