Returns Policy

Please note: All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. For further information on holiday returns, please see here.

We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our return conditions are met:  

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
• Item(s) are in original packaging or shoebox in their original condition

Please note: We cannot accept your return if the shoebox is taped, damaged or has postal stickers attached.

How do I return my online order?

Items purchased online can be returned by post, or in-store.

Start your return by clicking "Create Your Return" above, and follow the prompts to purchase and print your return shipping label, then post your item at the Post Office.

Return shipping costs are payable by the customer and shoeboxes must be posted back in a protective satchel. Click HERE for more information on how to book your online return.  

Can I return my order in-store?

Whether you shopped online or in-store, you can return your item at any Australian Platypus Shoes store provided our return conditions are met.

Our in-store team can help you with a refund or exchange, pending stock availability.

View our store locator here.

Can I exchange my items?

Exchanges cannot be facilitated online, only in-store. If you wish to return your item online, you can place a new order as a replacement.

Can I return sale items?

We're happy to accept returns of sale items provided the item meets our return conditions above. You can visit us in-store or book an online return.

How will I receive my refund?

Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.   

Unfortunately, we do not offer a specific warranty on our products.

We review faulty, soiled or damaged items on a case-by-case basis.

If you believe an item you have purchased from Platypus Shoes Australia is faulty, please follow the steps listed in our faulty policy below.