Returns & Exchanges

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Just be sure to meet our Returns Policy and bring your proof of purchase. Your confirmation email also acts as proof of purchase.

You cannot return an item purchased with PayPal in-store. You'll need to organise an online return.

If you paid for your order via AfterPay, you are welcome to head to your nearest store and return the item in person OR you can post your item back to our online store. Take a look at our Returns Policy to find out more information.

When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.

For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.

Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode. If you have any further enquiries regarding Afterpay, head to their website for more information.

 Got questions? Reach out to our Customer Experience team below and they'll help you out 

If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.

You are welcome to return your item to our online store if it meets our Returns Policy and we will refund your order in accordance with your original payment method.

PayPal will be in touch once they have finalised your refund and you can then transfer the funds into your bank account if you wish.

Head to our Returns Portal to start the process!

Please note that we do not offer exchanges for online orders.  If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

Did you know? PayPal refunds return shipping fees! You can check out this link for more information.

You are responsible for any costs associated with returning your order.

You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method.

Please note: We do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

Organise your online return here.

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store. 

Need more info? Check out our Returns Policy.

1. Log in to your Account to book your return. If you checked out as a guest, use our Guest Returns Form.
2. Select the item(s) that you wish to return. 
3. Complete and submit the form online. You will receive an email with your return label once your return has been submitted.
4. Print the provided shipping label. We do recommend using a device such as a desktop computer that is connected to a printer for this step. Do not attach this label directly to the shoebox. The shoebox must be protected in a satchel or packaging. Please note that this is not a prepaid label and will require postage to be paid for at your nearest post office.
5. Pack your return in another carton or satchel to protect the original packaging.
6. Visit your nearest Post Office to pay for and drop off the parcel.

Please note: We reserve the right to reject any returns that do not meet these requirements.
All online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

What's next?

Please allow time for your return to reach our warehouse. This time may vary depending on your location. We recommend holding onto your Australia Post return tracking number so you can track when it reaches us.

If approved, refunds are processed by our returns warehouse within 2-5 business days.

Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.

Ordered the wrong size or had a change of mind?

We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return within 60 days of purchase. Double-check that your items meet our Returns Policy and the three main requirements:

• returned within 60 days of purchase (with proof of purchase available if requested).
• unworn, unwashed and undamaged with original tags attached. 
• in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

Please follow the instructions here on how to organise your return.

Having difficulties? Get in touch with the Customer Experience team below and we’ll be able to assist you.

We apologise -  we are experiencing a technical glitch that means orders get stuck in the "Processing" stage in our system despite being completed. 

If you are experiencing problems with creating a return label because of this issue, please get in contact with our Customer Experience team and we'll be able to help you out.

Please remember to include the below information when contacting our team as it helps to speed up the process:

-Order confirmation

- Item(s) you are wanting to return.

You are most welcome to return a sale item, as long as it meets our return conditions. 

Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid. 

You can check out our Returns Policy for more information.

Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse.

Tip: We recommend holding onto your Australia Post return tracking number so you can track your order and see when it reaches us.

When your return arrives, it will be processed by our returns team within 2-5 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.