Having trouble with our online returns portal?
There may be a few reasons as to why it's not working:
- Have you double-checked our Returns Policy? Some item(s) may be excluded.
- Have you entered your order number correctly? Do not include the # or any other symbols (e.g. Enter only PLATAU000...).
- Has your purchase exceeded the 30 day returns period? Our Returns Portal is only able to accept returns within the returns period.
- Are you trying to return multiple items and keep experiencing an error message? Please get in touch with our Kicks Team below. Remember to include your order number, the item(s) you wish to return to help speed up the returns process. Our Kicks Team will be in touch with the next steps.