What are the gift card terms & conditions?
Have someone in your life that's almost impossible to buy for?
Don't stress, we have a gift card that they won't want to exchange the next day!
You can't get our gift cards online, however, they're available in store. Any gift cards purchased in-store will expire 36 months from the date of issue. They can be redeemed in any Platypus Shoes retail store in Australia.*
*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.
For full Terms & Conditions please click here.
Westfield Gift Card - Terms & Conditions
If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.
By purchasing or using the gift card means that you accept the terms and conditions of this agreement.
Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.
Need more info? Check out the full terms & conditions here.
If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to firstname.lastname@example.orgREAD FULL ARTICLE
How do I use a HIM, HER, BDAY card?
If you have any of the below gift cards, they can be used in any of our Platypus stores Australia wide.
How does it work?
These gift cards are used as a prepaid gift card. They can be scanned at the EFTPOS machine and a PIN number is entered to complete the purchase.
Can I use it for In-store?
Yes! Simply present the card at one of our stores and swipe at the EFTPOS terminal. Select "Savings" and enter the PIN on the back of the card and you're good to go!
Where can I buy these?
You can purchase the gift card online here or at any participating Woolworths Supermarket.
These gift cards are not redeemable for cash.
How can I track the balance?
You can the balance and expiry of the gift card here.
For full terms and conditions or FAQs, please find them on their website here.
If you are experiencing issues with your card, you can contact THE CARD NETWORK on 1300 375 346 during business hours or send an email to email@example.comREAD FULL ARTICLE
I forgot my gift card pin?
Don’t remember your gift card PIN? No worries!
Simply reach out to the Customer Experience team below and we’ll help you track it down.READ FULL ARTICLE
I’ve lost my gift card, what can I do?
Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.
Any concerns? Please reach out to the Customer Experience team below.READ FULL ARTICLE
I don’t know what my gift card balance is?
Can’t remember the amount on your gift card? Not a problem! Just follow the below steps.READ FULL ARTICLE
First, add the item you wish to purchase to your cart.
Next, click the “Cart” icon and scroll down to select “View or Update Cart”.
On the right-hand side, you’ll see a section where it says “Apply Gift Cards & Promo Codes”. Click into it.
Pop in your gift card number followed by your pin (can be found on the back of your card).
Click “Check Gift Card status and balance”. Your remaining balance will be displayed on the screen!
Hit “Apply” to use the gift card!
My gift card has just expired. Can I extend it?
All of our gift cards have an expiry date on the back of the card/voucher.
Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.
If you would like to discuss, please get in contact with the Customer Experience team below.READ FULL ARTICLE
Can I use my gift card online?
We currently have two kinds of gift cards in circulation.
If you have one of our newer gift cards with a voucher pin code on the back, this can be used online to purchase.
If you have one of our older gift cards with no voucher pin code, this can only be used within one of our physical in-store locations nationwide.READ FULL ARTICLE