Gift Cards

Give the gift of a Platypus Shoes eGift Card. Whether it's for yourself or someone else, we've got you covered. 

Once you purchase a digital gift card, we'll send it to the email address you've nominated. You can choose the value of the gift card and it will be redeemable online and in-store.  

How to purchase an online gift card: 

1. Click this link to start your order.
2. Select the design, quantity and value before selecting 'Add to Cart'. 
3. Select 'Checkout'.
4. Enter your contact details and delivery address (either your own or the recipient's email address) and payment details.
5. You will receive an order success message with your order number.
6. A tax invoice will be emailed to the purchaser and the Gift Card recipient (email address used as the delivery address) will receive an email where they can download the gift card.

To redeem online: Enter your Gift Card number and PIN at the checkout. 

To redeem in-store:  Present your Gift Card on your mobile device. 

Please note: 

• Gift Cards are sent as inactive and will be activated 24 hours after purchase.
• The Gift Card value must be between $20 and $999.
• Gift Cards are valid for 3 years from the issue date.
• Payment methods accepted for Gift Cards include VISA, Mastercard and Amex. Afterpay and PayPal are not accepted methods. 

Please see our Gift Card Terms & Conditions here.

To check your Platypus Gift Card balance and expiry date click this link and enter your card number and PIN.

Our Platypus Gift Cards can be used online for full or partial payment of an order. 

In the final stage of the secure checkout select the “Apply gift cards and loyalty vouchers” payment method. This will expand and the necessary section to fill in the Gift \Card number and PIN will appear. Once the numbers have been entered simply click Apply. 
 
If the Gift Card balance covers the entire order you will be able to place the order. If there is a remaining balance to pay simply scroll down and choose another payment method (Credit Card, Afterpay, PayPal). 

Yes, you can! 
Simply head into your nearest store and present them with the confirmation email containing your digital Platypus Gift Card. Our store teams will scan the barcode which will then apply the Gift Card amount to your purchase. 

Gift Cards will be refunded back onto a new one. 

Please note:  Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards. Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase. 

Platypus Gift Cards can be purchased in-store and online and are redeemable at any Platypus Shoes retail store in Australia or online at www.platypusshoes.com.au. 

The Gift Card value must be between $20 and $999. 

Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. 

Any balance that remains on the Gift Card after expiry will not be available for use. 

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other Gift Cards. 

The value shown on a Gift Card includes GST. 

Gift Cards are partially redeemable, and any unused balance can be used for future purchases up to the expiry date. 

Gift Cards should be treated like cash. 

Lost or stolen Gift Cards will not be replaced or refunded. 

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase. 

Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred. 

We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card. 

HER, HIM, KIDS and ACTIVE prepaid gift cards can be used online and in-store at any of our Platypus Shoes stores Australia wide.

Using your gift card in store 

Simply present the card at one of our stores and swipe at the EFTPOS terminal. Select "Savings" and enter the PIN on the back of the card and you're good to go!

Using your gift card online 

Simple select the correct link below to swap your gift card for a Platypus Shoes voucher. Fill out your details and select your denomination, $30 - $100 on the next page and your Platypus Shoes gift card code will be sent to your nominated email address. Once the swap has been completed the swap amount will be removed from your physical gift card.

• I have a HER Gift Card
• I have a HIM Gift Card
• I have a KIDS Gift Card
  
  

How do I track the balance? 

You can check your gift card balance and expiry here. 

For full terms and conditions or FAQs, please find them on their website here.

If you experience any issues using your HER, HIM, KIDS and ACTIVE Gift Card in-store, please contact The Card Network directly on 1300 375 346 during business hours or send an email to info@thecardnetwork.com.au.