Gift Cards

Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!

A fresh pair of kicks make the perfect gift, but we know that purchasing them online can be tricky. Our Kicks Team are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!

Give them a call on 1800 820 851 and press option 1. 

Gift Card Terms & Conditions:

Platypus Shoes Gift Cards can be purchased in store and are redeemable at any Platypus Shoes retail store in Australia or online at www.platypusshoes.com.au/.

Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.

The value shown on a Gift Card includes GST.

Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.

Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.

We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.

Purchasing or using the gift card means that you accept the terms and conditions of this agreement.

Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.

Need more info? Check out the full terms & conditions here. 

If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to giftcards@scentregroup.com

We currently have two kinds of gift cards in circulation. 

If you have one of our newer gift cards with a voucher pin code on the back, you can use this online. 

Our older gift cards without a voucher pin code can only be used within one of our in-store locations nationwide.

HER, HIM, KIDS and ACTIVE prepaid gift cards by The Card Network can't be used online, however, they can be used at any of our Platypus Shoes stores Australia wide.

Using your gift card in store 

Simply present the card at one of our stores and swipe at the EFTPOS terminal. Select "Savings" and enter the PIN on the back of the card and you're good to go!

Where can I buy these gift cards?

You can purchase a gift card online through The Card Network or at any participating Coles, Woolworths, Big W or Target store. 

How do I track the balance? 

You can check your gift card balance and expiry here. 

Important to note: 

• HER, HIM, KIDS and ACTIVE gift cards can't be used online, only in-store. 
• HER, HIM, KIDS and ACTIVE gift cards are not redeemable for cash.

For full terms and conditions or FAQs, please find them on their website here.

If you experience any issues using your HER, HIM, KIDS and ACTIVE Gift Card in-store, please contact The Card Network directly on 1300 375 346 during business hours or send an email to info@thecardnetwork.com.au.

Don’t remember your gift card PIN? No worries!

Simply reach out to the Kicks Team and we’ll help you track it down.

Remember to provide us with your gift card number as this helps to speed up the process.

Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.

Can’t remember the amount on your gift card? Not a problem! Just follow the below steps.

• First, add the item you wish to purchase to your cart.
• Next, click the “Cart” icon and scroll down to select “View or Update Cart”.
• On the right-hand side, you’ll see a section where it says “Apply Gift Cards & Promo Codes”. Click into it.
• Pop in your gift card number followed by your pin (can be found on the back of your card).
• Click “Check Gift Card status and balance”. Your remaining balance will be displayed on the screen!
• Hit “Apply” to use the gift card!
  
  
  

All of our gift cards have an expiry date on the back of the card/voucher.

Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.