Payment

Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay. 

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement. 

Gift Cards sold in-store, expire 36 months from the date of issue and are redeemable at any Platypus Shoes retail store in Australia or online at www.platypusshoes.com.au

These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.

We do not currently sell Gift Cards Online.  

For full Terms & Conditions please click here

Yes, we accept Paypal as payment!

Just add items to your cart, checkout as per usual following the on-screen instructions, then select PayPal as the payment method. Follow the on-screen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.

Once you have done this you need to click on the orange 'Pay Now' button to return to our website. You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a 'thank you' page showing your order number and items ordered.

You will then receive two emails, one from PayPal to confirm your payment which you will get straight away and one from us to confirm your order.

Your confirmation email will be sent to you as soon as your payment clears. 

If you need to return your item, you will be unable to do so in store if you choose to pay with PayPal. 

Occasionally we adjust the pricing on items.

Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.

Unfortunately, our online and store locations are unable to process orders over the phone, just as a safety precaution. Your security is so important to us.

If you are having difficulty placing an order, do reach out to us!

Unfortunately, we can not price match between our online store and in-store locations. 

We also do not offer price matches between other stores and/or companies.

• After adding your order to the cart, please enter your address details
• Click complete
• You will notice this drop down

• Click the arrow and input your code

• Then click apply
• Your discount will be applied!

We take website and credit card security very seriously and always endeavor to provide a secure, safe environment from which to conduct online transactions.

We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

This type of security ensures your order and payment details remain secure over the internet. We do not under any circumstances store credit card details. To find out more, please read our Privacy Policy.