How do I earn Qantas points through Platypus Shoes?
To earn Qantas points by shopping with Platypus Shoes Australia, please click the link below - and follow the steps.
This policy is offered by Qantas Australia, if you have any queries please be aware that our team will not be able to assist directly.
If you need any further assistance, you can get in contact with Qantas Customer Support team here.
I received a confirmation email, but I didn't place an order?
If you have received a confirmation email for an order that you did not place, please check to see if the following information is included in this email:
- The order/docket number on this email should read as '#DXXXXXXXXX'
- The payment information on this invoice should read as "Apparel 21 Payment"
- The invoice should have the current date/time of when the email was sent
If this information above is included in the email you have received, please note that this is a duplicate email from a previous purchase you have made with us in the past, and no new orders have been placed with us!
These emails can sometimes be triggered by browsing our site, logging in to your account or if you make any updates to your account at all.
Why has my order been denied?
If you have received an email from us stating that your online order has "denied", this means that your order has not been successfully placed and a refund will soon appear back in your account.
This can occur due to a delayed checkout or payment error. If you still wish to make a purchase with us, please head back to our online store and start a fresh order.
If you're having recurring issues placing an order online, we recommend reaching out to your financial provider regarding these payment issues.
Which payment methods are accepted?
If shopping online, we accept Mastercard, VISA, American Express, PayPal, Afterpay and Platypus Gift Cards.
Unfortunately, we can not accept payment from cards issued overseas.
Have a HER/HIM/KIDS Gift Card? Find out how to apply it online here.READ FULL ARTICLE
How do I use my credit note?
Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.
Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.READ FULL ARTICLE
Can I turn my credit note into an online gift card?
Yes, we can absolutely change this over for you!
Just double-check that the credit note has not expired and still has funds left on it.
To swap over your credit note for a gift voucher, please contact our Kicks Team and provide them with the below information:
- Full name
- Date of expiry
- Credit note number
READ FULL ARTICLE
Can I get an extension on my credit note?
If you need an extension, we're here to help! Simply contact our Kicks Team below, provide them with the above information, and we'll take it from there.
Can I get a tax invoice for my online order?
Your confirmation email contains all the required information for tax purposes and doubles as a tax invoice.
You can save this email as a PDF, or print it if a hard copy is required.READ FULL ARTICLE
Why can't I checkout?
We're sorry to hear that you're experiencing this on our website. We suggest either switching browsers or clearing your cache and reloading the browser to attempt to fix the issue. If you're logged into your account, try checking out as a guest.
If you're unable to find your suburb/postcode, enter your postcode first and then select your suburb from the dropdown list.
Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch!
If you're still having difficulty checking out, we want to hear about it. Contact the Kicks Team below if the site is having any technical issues impacting your ability to check out.
The more details you can provide us, the better. When you reach out to us, please provide any of the below information:
- as much detail about the issue as you can.
- screenshots of error messages (if any).
- which browser you're using (e.g. Chrome, Safari, Edge etc.).
- what you've done to try to resolve it so far.
What is Afterpay and how does it work?
Afterpay allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.
To check if you're eligible to use Afterpay, click here.
How do I use Afterpay online?
Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.
How do I use Afterpay in-store?
Open your Afterpay App to view your available spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet.
At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.
Click here for more information about in-store purchases with Afterpay.
Can I return an Afterpay purchase for a refund?
As long as your item(s) adhere to our Returns Policy here, you can return an Afterpay purchase for a refund. Any funds you have already paid will be refunded back to you, and any future payments will be cancelled.
Please see here for a comprehensive breakdown on Afterpay refunds.READ FULL ARTICLE
What is PayPal and how does it work?
PayPal is an online payment system that lets you pay for your order with a PayPal account instead of entering your card details at the checkout, keeping your card details private.
PayPal Pay in 4
- PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
- Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after.
- Repayments are made automatically from your PayPal account.
How do I use PayPal?
- You will need to set up an account with PayPal which is linked to your card or bank account.
- Select PayPal as your method of payment at the checkout.
- A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction.
- Once payment is confirmed, a confirmation page will appear along with your order number.
To find out more and sign up, please visit PayPal's website.READ FULL ARTICLE
Are my credit card details and personal information safe?
At Platypus Shoes, we take website and credit card security very seriously.
We use high-level, 128-bit SSL encryption technology whenever you enter your personal information or payment details on our site. This technology is the most advanced security software currently available for online transactions. We do not under any circumstances store credit card details.
Good to know: To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
How do Zip single-use cards work?
Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip.
If you wish to shop with us via Zip Pay, head to the Zip App and search for Platypus Shoes. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated.
For a full overview, please see here.
If you need to return your order, your refund will be credited back to your Zip Account. Please see here for instructions on how to return your order.
If you have any questions or issues, please reach out to the Zip Pay team.READ FULL ARTICLE