Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement.READ FULL ARTICLE
Gift Card - Terms & Conditions
Gift Cards sold in-store, expire 36 months from the date of issue and are redeemable at any Platypus Shoes retail store in Australia.
These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.
We do not currently sell Gift Cards Online.
For full Terms & Conditions please click here.
How do I use a HIM, HER, BDAY card?
If you have any of the below gift cards, they can be used in any of our Platypus stores Australia wide or online.
How does it work?
These gift cards are used as a prepaid gift card. They can be scanned at the EFTPOS machine and a PIN number is entered to complete the purchase.
Can I use it for In-store?
Yes! Simply present the card at one of our stores and swipe at the EFTPOS terminal. Select "Savings" and enter the PIN on the back of the card and you're good to go!
Can I use it online?
Yes, you can! Simply swap your gift card for an e-voucher. Input your details at this link and please allow up to 24 business hours for your e-voucher to arrive. You will then be able to use the e-voucher in the discount code field of the website. Please note that they are only available in $50 or $100 denominations.
Where can I buy these?
You can purchase the gift card online here or at any participating Woolworths Supermarket.
These gift cards are not reloadable or redeemable for cash.
How can I track the balance?
You can the balance and expiry of the gift card here.
For full terms and conditions or FAQs, please find them on their website here.
If you are experiencing issues with your card, you can contact THE CARD NETWORK on 1300 375 346 during business hours or send an email to email@example.comREAD FULL ARTICLE
How do I apply a discount code?
- After adding your order to the cart, please enter your address details
- Click complete
- You will notice this drop-down
- Click the arrow and input your code
- Then click apply
- Your discount will be applied!
Yes, we accept Paypal as payment!
Just add items to your cart, checkout as per usual following the on-screen instructions, then select PayPal as the payment method. Follow the on-screen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.
Once you have done this you need to click on the orange 'Pay Now' button to return to our website. You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a 'thank you' page showing your order number and items ordered.
You will then receive two emails, one from PayPal to confirm your payment which you will get straight away and one from us to confirm your order.
Your confirmation email will be sent to you as soon as your payment clears.
If you need to return your item, you will be unable to do so in store if you choose to pay with PayPal.
You can read more information regarding our PayPal policy here.READ FULL ARTICLE
The item I ordered has gone on sale?
Occasionally we adjust the pricing on items if we go on sale.
Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.
However, we recommend subscribing to our mailing list to stay in the loop about any sales, promotions and new releases. You can head to our website and scroll down to the bottom and enter in your email address.
READ FULL ARTICLE
Can I place an order over the phone?
Unfortunately, our online and store locations are unable to process orders over the phone, just as a safety precaution. Your security is so important to us.
If you are having difficulty placing an order, feel free to reach out to our Customer Experience team and they will happily assist you.READ FULL ARTICLE
Does Platypus price match?
Unfortunately, we cannot price match between our online store and in-store locations.
They are essentially two separate entities and pricing can vary between the two.
We also do not offer price matches between other stores and/or companies.READ FULL ARTICLE
Are my credit card details and personal information safe?
We take website and credit card security very seriously and always endeavour to provide a secure, safe environment from which to conduct online transactions.
We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.