Payment

To earn Qantas points by shopping with Platypus Shoes Australia, please click the link below - and follow the steps.

This policy is offered by Qantas Australia, if you have any queries please be aware that our team will not be able to assist directly.

If you need any further assistance, you can get in contact with Qantas Customer Support team here.

If you have received a confirmation email for an order that you did not place, please check to see if the following information is included in this email:

• The order/docket number on this email should read as '#DXXXXXXXXX'
• The payment information on this invoice should read as "Apparel 21 Payment"
• The invoice should have the current date/time of when the email was sent

If this information above is included in the email you have received, please note that this is a duplicate email from a previous purchase you have made with us in the past, and no new orders have been placed with us!

These emails can sometimes be triggered by browsing our site, logging in to your account or if you make any updates to your account at all.

If you have received an email from us stating that your online order has "denied", this means that your order has not been successfully placed and a refund will soon appear back in your account. 

This can occur due to a delayed checkout or payment error. If you still wish to make a purchase with us, please head back to our online store and start a fresh order.

If you're having recurring issues placing an order online, we recommend reaching out to your financial provider regarding these payment issues. 

If shopping online, we accept Mastercard, VISA, American Express, PayPal, Afterpay and Platypus Gift Cards. 

Unfortunately, we can not accept payment from cards issued overseas. 

Have a HER/HIM/KIDS Gift Card? Find out how to apply it online here.

Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.

Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.

Yes, we can absolutely change this over for you!

Just double-check that the credit note has not expired and still has funds left on it.

To swap over your credit note for a gift voucher, please contact our Kicks Team and provide them with the below information:

- Full name

- Date of expiry

- Credit note number

Can I get an extension on my credit note?
If you need an extension, we're here to help! Simply contact our Kicks Team below, provide them with the above information, and we'll take it from there.

Give the gift of a Platypus Shoes digital gift card. Redeemable at any Platypus Australia store or online at platypusshoes.com.au. 

Just a few steps

1. Select a gift card between $20 and $999
2. Add a personal touch with a message 
3. Enter your contact, delivery and payment details 
4. The digital gift card will be emailed to the recipient 

Redeeming online:
Enter the eGift Card number and PIN at the checkout. 

Redeeming in-store
Present your eGift Card on your mobile device to our in-store team to scan.

Gift Cards are sent as inactive and will be activated 24 hours after purchase. Gift Cards are valid for 3 years from the issue date.

Please see our Gift Card Terms & Conditions here.

To check your Platypus Gift Card balance and expiry date, click this link and enter your card number and PIN.

If your Gift Card number or PIN is not working, or you seem to be missing any information - please get in touch with our Kicks Team below to assist.

Our Platypus Gift Cards can be used online for full or partial payment of an order.

In the final stage of the secure checkout, select the “Apply gift cards and loyalty vouchers” payment method. This will expand and the necessary section to fill in the Gift Card number and PIN will appear. Once the numbers have been entered, simply click 'Apply'. 

If the Gift Card balance covers the entire order, you will be able to place the order. If there is a remaining balance to pay simply scroll down and choose another payment method (Credit Card, Afterpay, PayPal). 

Yep, simply head into your nearest Platypus store and present our team with the email containing your digital Platypus Gift Card. Our team will scan the barcode and apply the Gift Card amount to your purchase. 

Should you return an item purchased partly or wholly with a gift card, this amount will be issued via a new gift card. Please note that all returns are subject to our Returns Policy. 

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards. For further information, please see our Gift Card Terms & Conditions here. 

Platypus Gift Cards can be purchased in-store and online and are redeemable at any Platypus Shoes retail store in Australia or online at www.platypusshoes.com.au. 

The Gift Card value must be between $20 and $999. 

Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. 

Any balance that remains on the Gift Card after expiry will not be available for use. 

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other Gift Cards. 

The value shown on a Gift Card includes GST. 

Gift Cards are partially redeemable, and any unused balance can be used for future purchases up to the expiry date. 

Gift Cards should be treated like cash. 

Lost or stolen Gift Cards will not be replaced or refunded. 

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase. 

Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred. 

We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card. 

Where to apply the discount code:

Once you've added the item to your cart, select the "Proceed to Checkout" option and enter the code under the "Apply Promo Codes" section before entering your payment details. 

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

If you're a student, you can get FREE, instant access to 10% student discounts through UNiDAYS.

How does it work?

Simply head to UNiDAYS, and click on 'Join Now' or 'Login'.

For instant access to this discount, you must register and verify your student status with UNiDAYS.

What can I use the discount for?

The discount can only be used for full-priced items. It cannot be used in conjunction with any other offer.

 Am I eligible for UNiDAYS?

• You must be over the age of 16 years old. If you are under 16 years, you are not permitted to use the service. By using this service, you confirm that you are at least 16 years of age.

Need help?

If you have any issues applying your UNiDAYS discount, please reach out to their team here.

For further information on our terms and conditions, please find it here.

Is your discount code not applying at the checkout? Here’s what you can do:

1. Ensure that you're entering the code in the correct place.
   Apply to the "Promo Code" box at the payment stage of checkout. 
2. Check that your item(s) meets the Terms & Conditions listed on the promotion. This may include:
   • Sale or product exclusions - Sale items are often excluded from promotions 
   • Minimum spend amount
   • Inability to be used in conjunction with other offers
     
     
3. Double check the promo code’s spelling and expiry date. Our discount codes are case sensitive.

Followed the above instructions and still not working? Get in touch with our Kicks Team here with screenshots of your cart and error message. We will do our best to troubleshoot this for you.

ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.

ShopBack redemptions may take up to 48 hours to redeem with a claim time of up to 75 days.

Have more questions? Please reach out to ShopBack at help@shopback.com.au or check out their FAQs here.