Payment

At this time, our online checkout system does not support payments using multiple credit cards. However, you can pay for your purchase using one credit card and one Platypus Shoes gift card. 

Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay. 

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement. 

At Platypus Shoes we take website and credit card security very seriously. We use high level, 128 bit SSL encryption technology whenever you enter your personal information or payment details on our site. This technology is the most advanced security software currently available for online transactions. We do not under any circumstances store credit card details. 

Good to know: To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

For more information please see our Privacy Policy. 

Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.

To swap over your credit note for a gift voucher, please contact our Kicks Team and provide them with the following information:

- Full name
- Credit note number
- Date of expiry

Can I get an extension on my credit note?

If you need an extension, we're here to help! Simply contact our Kicks Team with your credit note number and we'll take it from there.

Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip. 

If you wish to shop with us via Zip Pay, head to the Zip App and search for Platypus Shoes. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated. 

For a full overview, please see here.

Returns:

If you need to return your order, your refund will be credited back to your Zip Account.

Please see full instructions here.

If you have any questions or issues, please reach out to the Zip Pay team.

We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

1. Request for additional information is refused or not received within the requested time
2. Request for the cardholder to contact us within the timeframe is not met
3. Purchase transaction does not pass our security check
4. The Purchase has connections to previous fraudulent orders
5. Purchase was made by an unauthorised alteration our website.

 We genuinely care about the safety of our customers, their personal information and the protection of their funds.
 
Platypus Shoes may require further verification of your order to ensure that it is authorised by the cardholder.
 
Our Kicks Team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
 
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us and our Kicks Team will provide more information.

Afterpay has introduced the Afterpay Card. It’s virtual, contactless and stored in Apple Pay or Google Pay. 

The Afterpay Card means that there is no need to generate a new barcode when shopping with Afterpay in-store. You’ll still initiate your purchase from the Afterpay app but you’ll be directed to your Apple/Google wallet. Tap your Afterpay Card at the checkout to complete your purchase.

For instructions on how to set up your Afterpay Card, check out Afterpay’s info here.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in Australia;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

To find out more and sign up, please visit Afterpay’s website.

Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order.  First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. Your first payment will be taken when you place your order. 

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

Using Afterpay in-store is easy. Open your Afterpay App to view your available to spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet. 

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.

Afterpay orders placed online can be returned online or in-store.

Take a look at our Returns Policy to make sure your items meet our three main conditions. 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase. 

If you have any further enquiries regarding Afterpay, head to their website for more information.

Returning Afterpay purchases in-store is easy. First, take a look at our Returns Policy to make sure your items meet our three main conditions. 

When you’re in-store, open your Afterpay app and access your Afterpay card in your Profile tab. Select ‘Return an order’ and then 'Refund with Afterpay Card' which will launch the screen to select Apple Pay or Google Pay. Select your Afterpay Card and tap against the reader. 

Alternatively, you can select ‘Orders’, open transactions and locate the transaction. Click ‘Return an Order’ and tap the card reader to initiate your refund.

You’ll be notified that your refund has been successful and adjustments will be made to your payment schedule. 

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Exchanges can be facilitated in-store for items of the same value only.

Refunds cannot be initiated via the Digital Wallet. They must be initiated via the Afterpay App.

If you have any further enquiries regarding Afterpay, head to their website for more information.

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after. 
• Repayments are made automatically from your PayPal account. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction. 
• Once payment is confirmed, a confirmation page will appear along with your order number. 

What are the advantages and disadvantages of using PayPal with my Platypus Shoes order?

• Advantages:
  
  • No need to enter your card details every time you make a purchase online. 
  • Your card details are kept private from the vendor. 
  • PayPal offer reimbursement of return shipping fees if you need to send something back to us. You can make up to 8 claims per year! More info here. 
• Disadvantages:
  • • Orders paid with PayPal cannot be refunded in-store. To return your order for a refund, you will need to organise your return online with us and pay for return shipping. You will then need to contact PayPal to organise a refund of your return shipping costs. 

To find out more and sign up, please visit PayPal's website. 

Important to note: PayPal orders cannot be refunded in-store. As PayPal is an encrypted and secure payment method, our stores are unable to process PayPal refunds. Please initiate your return online. 

Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items. 

When you first receive your shoes, we recommend trying them inside on carpet to check that they fit. 

On the off chance that they don't fit and you need to return your shoes, they need to be in their original condition. If you have worn them outside, they will be ineligible for return. 

It's a good idea to check out our Returns Policy before wearing your shoes. 

Good to know! Shoes can only be returned in their original, undamaged shoebox, so don't throw it out until you've tried them on!

Too many shoes, too little time? Let us place your large order for you. 

Whether you’re after fresh kicks for family or want to deck out your entire team, our Kicks Team are here to make it happen.

With expert size advice and personal recommendations, our Kicks Teams make the bulk order experience stress-free.  

Call the team on 1800 820 851 and press option 1 once prompted.

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our Kicks Team a call on 1800 820 851.

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our Kicks Team via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Click on "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

Note: At the cart, you'll also be able to enter in your discount code if you have one.




You'll be asked to either:

• Checkout as a guest
• Log into your existing account OR
• Create an account with us.

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our Kicks Team are available to help over the phone on 1800 820 851.

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

Yes! Our Kicks Team can help you with sizing, product questions and recommendations and can also place an order for you over the phone. 

Call us on 1800 820 851 and press 1. We're available weekdays during business hours. 

How does it work?

During the call, we will collect your contact details and shipping address and process the payment via your preferred method. All payment details are kept strictly confidential and off-recording. Your contact details will be collected and used in accordance with our Privacy Policy. 

Payment Methods Accepted 

We accept VISA, Mastercard, American Express, PayPal and Afterpay for all phone orders. Unfortunately, we can't process orders via 'HER' or 'HIM' Gift Cards. 

Please note: for PayPal and Afterpay orders we will never ask you for your password and will use a one-time passcode sent via SMS instead.

Returns

All phone order purchases are subject to the same Returns and Exchanges Policy as online purchases. 

We're sorry to hear that you may have purchased from a scam website. Unfortunately, there are online scams that may use the Platypus Shoes name and a similar looking website as a means of obtaining your personal and/or banking details. It's highly likely that you will never receive any product from this website. We recommend the following steps. 

Next steps: 

• Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent. 
• If you would like to report a scam website, please visit www.scamwatch.gov.au. 

Tips on detecting a scam website: 

• Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection. 
• Assess the price of the item. Does the price or offer seem too good to be true?
• Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website. 
• Look for reliable contact information. Can you contact the company either via phone, live chat or email?

If you have any queries about a communication you have received, please get in touch with our Platypus Shoes Experts through our Contact Us page.

Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!

A fresh pair of kicks make the perfect gift, but we know that purchasing them online can be tricky. Our Kicks Team are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!

Give them a call on 1800 820 851 and press option 1. 

Gift Card Terms & Conditions:

Platypus Shoes Gift Cards can be purchased in store and are redeemable at any Platypus Shoes retail store in Australia or online at www.platypusshoes.com.au/.

Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.

The value shown on a Gift Card includes GST.

Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.

Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.

We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.

Purchasing or using the gift card means that you accept the terms and conditions of this agreement.

Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.

Need more info? Check out the full terms & conditions here. 

If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to giftcards@scentregroup.com

We currently have two kinds of gift cards in circulation. 

If you have one of our newer gift cards with a voucher pin code on the back, you can use this online. 

Our older gift cards without a voucher pin code can only be used within one of our in-store locations nationwide.

HER, HIM, KIDS and ACTIVE prepaid gift cards by The Card Network can't be used online, however, they can be used at any of our Platypus Shoes stores Australia wide.

Using your gift card in store 

Simply present the card at one of our stores and swipe at the EFTPOS terminal. Select "Savings" and enter the PIN on the back of the card and you're good to go!

Where can I buy these gift cards?

You can purchase a gift card online through The Card Network or at any participating Coles, Woolworths, Big W or Target store. 

How do I track the balance? 

You can check your gift card balance and expiry here. 

Important to note: 

• HER, HIM, KIDS and ACTIVE gift cards can't be used online, only in-store. 
• HER, HIM, KIDS and ACTIVE gift cards are not redeemable for cash.

For full terms and conditions or FAQs, please find them on their website here.

If you experience any issues using your HER, HIM, KIDS and ACTIVE Gift Card in-store, please contact The Card Network directly on 1300 375 346 during business hours or send an email to info@thecardnetwork.com.au.

Don’t remember your gift card PIN? No worries!

Simply reach out to the Kicks Team and we’ll help you track it down.

Remember to provide us with your gift card number as this helps to speed up the process.

Where to apply the discount code:

Once you've added the item to your cart, select the "Proceed to Checkout" option and enter the code under the "Apply Promo Codes" section before entering your payment details. 

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

Our discount codes and promotional offers cannot be used in conjunction with any other discount or offer. 

Please view the Terms & Conditions issued to you with your discount code.

If you're a student, you can get FREE, instant access to 10% student discounts through UNiDAYS.

How does it work?

Simply head to UNiDAYS, and click on 'Join Now' or 'Login'.

For instant access to this discount, you must register and verify your student status with UNiDAYS.

What can I use the discount for?

The discount can only be used for full-priced items. It cannot be used in conjunction with any other offer.

 Am I eligible for UNiDAYS?

• You must be over the age of 16 years old. If you are under 16 years, you are not permitted to use the service. By using this service, you confirm that you are at least 16 years of age.

Need help?

If you have any issues applying your UNiDAYS discount, please reach out to their team here.

For further information on our terms and conditions, please find it here.

ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.

ShopBack redemptions may take up to 48 hours to redeem with a claim time up to 75 days.

Have more questions? Please reach out to ShopBack at help@shopback.com.au or check out their FAQs here.

We're sorry to hear this.

If you're struggling to apply your discount, there could be a few reasons as to why it may not be working.

Where to apply the discount code:

Once you've added the item to your cart, select "View or Update Cart" option and once you've reached the page, you should be able to enter the code under the "Apply Gift Cards & Promo" section.

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. For example, you may need to hit a certain threshold in order for the code to work or only have full-priced items in your cart for the discount code to apply  
2. We also suggest clearing your cookies and/or switching to another browser
3. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
4. If for any reason the order is cancelled, we will refund the full amount that was paid for. If the order is partially cancelled, we will refund the discounted price for the cancelled items. Promotional codes can only be used once so if this happens, you won’t be able to use the same code again.

5. If you have any issues applying a UNiDAYS discount, please reach out to their team here.

Followed the above instructions and still not working? Don't stress  - our Kicks Team are here to help. Please provide the below information when contacting as it helps to speed up the process

1. Item(s) name or number
2. Screenshot of the error message that you're seeing
   

Our Kicks Team will do their best to troubleshoot for you.

We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.

This may be due to a technical glitch. We do our best to ensure that this doesn't happen!

If you believe that you may have been overcharged, please get in contact with our Kicks Team. Please provide us with the below information as it helps to speed up the process:

- Order number

- Screenshot showing the additional charge

Our team will be able to advise the next steps.

Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style. 

We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels or on our blog here.

Additionally, you can add the style or size to your Wish List. Create an account and click the star icon on the product page and you will be notified if we get a restock. 

Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items. 

Feel free to reach out to our Product team who can help you find something similar! Simply click the 'Contact Us' below. 

Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!

Platypus Shoes does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.

While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.

If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order. 

Our Terms & Conditions do also cover our oversell policy under section 4. Orders, Pricing & Availability - Platypus Shoes reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account. 

Occasionally we adjust the pricing on items if we go on sale.

Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.

However, we recommend subscribing to our mailing list to stay in the loop about any sales, promotions and new releases. You can head to our website and scroll down to the bottom and enter in your email address.