What are the gift card terms & conditions?
Have someone in your life that's almost impossible to buy for?
Don't stress, we have a gift card that they won't want to exchange the next day!
You can't get our gift cards online, however, they're available in store. Any gift cards purchased in-store will expire 36 months from the date of issue. They can be redeemed in any Platypus Shoes retail store in Australia.*
*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.
For full Terms & Conditions please click here.
Westfield Gift Card - Terms & Conditions
If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.
By purchasing or using the gift card means that you accept the terms and conditions of this agreement.
Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.
Need more info? Check out the full terms & conditions here.
If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to email@example.comREAD FULL ARTICLE
How do I use a HIM, HER, BDAY card?
If you have any of the below gift cards, they can be used in any of our Platypus stores Australia wide.
How does it work?
These gift cards are used as a prepaid gift card. They can be scanned at the EFTPOS machine and a PIN number is entered to complete the purchase.
Can I use it for In-store?
Yes! Simply present the card at one of our stores and swipe at the EFTPOS terminal. Select "Savings" and enter the PIN on the back of the card and you're good to go!
Where can I buy these?
You can purchase the gift card online here or at any participating Woolworths Supermarket.
These gift cards are not redeemable for cash.
How can I track the balance?
You can the balance and expiry of the gift card here.
For full terms and conditions or FAQs, please find them on their website here.
If you are experiencing issues with your card, you can contact THE CARD NETWORK on 1300 375 346 during business hours or send an email to firstname.lastname@example.orgREAD FULL ARTICLE
What is ShopBack?
ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.
ShopBack redemptions may take up to 48 hours to redeem with a claim time up to 75 days.
The item I'm hoping to buy has sold out?
If you cannot add a size to the cart, and experience the message 'item unavailable' then, unfortunately, we have sold out of your size.
However one of our stores may have what you are looking for - you can find the closest store via our store locator.
We also recommend subscribing to our mailing list to stay in the loop with any information on re-stocks, and new releases etc. You can head over to our website and scroll down to the bottom and enter in your email address.READ FULL ARTICLE
My discount code isn’t working?
We're sorry to hear this!
If you're struggling to apply your discount, we want to hear about it. Our site may be experiencing some technical issues around applying discounts.
To fix the problem, we suggest clearing your cookies and/or switching to another browser.
Still not working? Don't stress - our Customer Experience team are here to help. Please screenshot the error message as it'll help us troubleshoot the issue and reach out to us below.READ FULL ARTICLE
Can I make my credit note an online gift voucher instead?
Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.READ FULL ARTICLE
To swap over your credit note for a gift voucher, please contact our Customer Experience team below and provide them with your credit note number.
Can I get an extension on my credit note?
If you need an extension, we're here to help! Simply contact our Customer Experience team below with your credit note number and we'll take it from there.
Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The Purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.READ FULL ARTICLE
Platypus Shoes may require further verification of your order to ensure that it is authorised by the cardholder.
Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.
Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement.READ FULL ARTICLE
Are my credit card details and personal information safe?
We take website and credit card security very seriously and always endeavour to provide a secure, safe environment from which to conduct online transactions.
We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
What is Afterpay and how does it work?
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!
Afterpay is available to all people who:
- Live in Australia;
- Are at least 18 years old
- Can enter into a legally binding contract
- Have a valid and verifiable email address, mobile number; and
- Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.
How do I pay with AfterPay in store (Australia Only)?
How to use AfterPay in store.
Prior to heading in-store, we would recommend downloading the official Afterpay App! Available on iOS and Android.
Select Platypus in in-store retailers, select the amount of your purchase and follow the prompts to generate your in-store Afterpay barcode. Head in-store, grab your size and our team will assist from there.
How long is the barcode valid for?
Your barcode will be valid for 12 hours and is applicable for single use only. The maximum transaction value in-store is $800.
When am I charged the first instalment?
The first instalment will be debited once your barcode has been scanned.
How can I refund my Afterpay Purchase?
Click here to read our full in-store purchase returns article.
When your refund is processed in store, AfterPay will send you an email and make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.