PRODUCT

If you are after a specific item, you can search directly through our website here! 

If you have any product-related questions, you can contact our Kicks Team below.

There are a few ways that you can check if your item is available at a store near you!

From the product page, select the size you want, click the    button, and enter your Postcode or Suburb. This will display the nearest stores to you which have stock available.

Also on the product page, once you select your size - just below the "Find In Store" button, a pop-up text will appear showing if the item is available Online, In Store or Out of Stock.

If you still want to be on the safe side and make sure your items are available in-store, you can contact your nearest store here. 

Need tips on breaking in your new kicks? Here's how. 

Get the right fit. 

With wear, your new kicks will stretch widthwise, but not lengthwise. Make sure to have at least 1cm of space from the tip of your longest toe to the front of the shoe. If you have a wide foot, choose a wide-fitting style that will allow your toes to spread comfortably. Before ordering online, get in touch with our Kicks Team below to find the right fit.

Take it slow. 

Start by wearing your new kicks for short periods of time. Begin by wearing them around the house so that you can take them off if your feet ache or they start to rub.   

Tighten the laces. 

It may be tempting to loosen the laces to allow more room inside the shoe, however, tying them up tightly will help to stretch the fabric and speed up the break-in process. 

Grab your thickest socks. 

Wear your thickest socks whilst you break in your new shoes. It will create a thick, padded layer between your feet and your new shoes which will prevent rubbing and blisters. The bulkiness of the socks will also help to stretch the material of the shoe. 

Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items. 

Breaking in your Docs will take time and patience, but everyone goes through it. Read on to discover the ways to make this rite of passage go smoothly -  we've got you covered.

1. Get the perfect fit
If you normally take half a size, we recommend sizing down. The boots should feel tight but not uncomfortable. If the boot feels uncomfortable when you try it on, especially in the width, then it is too small. Docs will soften and stretch as you wear them in - You can check out our size guide for more information.

2. Wear thick socks and keep your laces tight

Wearing thick socks will protect your feet + encourage the leather to warm up + soften faster. Keep your laces tight to encourage the boot to mould to your foot and avoid rubbing.

3. If they're brand new, start with 1-2 hour intervals
Begin by wearing your Docs around the house for short periods of time. Don't attempt a festival or long walk the first time you wear them. Some leathers stretch quicker than others - Nappa, Carpathian and Virginia are some great soft leather options. 

4. Wonder Balsam

To help speed up the process, we recommend using Dr. Marten's Wonder Balsam. This little pot of gold contains a mix of lanolin, beeswax and coconut oil to help soften the leather. It also adds a protective layer and subtle shine to your boots. 

5. Repeat until they're perfect
Follow the mentioned steps above until your boots are soft and shaped to your foot. 

Throughout the years, we've heard all sorts... Let us know how you break in yours! 

Do: Clean your sneakers ASAP if they get dirty or wet to prevent any long-term damage. 

Do not: Wash your sneakers in the washing machine or use bleach to clean them. Glue and other fastenings can be damaged in the wash. 

1. How to keep your sneakers protected:
   • Use a sneaker protector. It will form a protective layer against dirt and stains. Also makes repeat cleaning easier. We recommend: 
     • Platypus Sneaker Protector or Sneaker Lab Sneaker Protector 

 2. How to keep your sneakers clean:

• • • • Use a cleaner made specifically for sneakers. It will help to lift dirt and stains. Sneaker Lab products have a pro-bacterial formula which continues to clean 3 days after application. We recommend:
        • Sneaker Lab Basic Kit - Includes bristle brush and cleaner. #1 team recommendation. 
        • For on the go cleaning for leather uppers: Sneaker Lab Leather Wipes
        • For on the go cleaning for all other uppers: Sneaker Lab Sneaker Wipes 
        • For total care: Sneaker Lab Premium Kit  - Includes everything you'd possibly need to keep your sneakers fresh. 

Unfortunately, we don't offer a price match guarantee if our styles are on sale with another brand.

However, you can join our mailing list and we'll keep you up to date with promotions and upcoming sales! 

We're sorry if we've sold out in your size! There's a chance we will be restocking your item - Simply select your size and click 'Notify Me' and we'll send you an email if we do! 

Feel free to reach out to our Kicks Team here who can help you find something similar. 

If your item has recently gone on sale, unfortunately, we are unable to refund the difference between the original and sale price. We're sorry for any disappointment this may cause. 

We recommend subscribing to our mailing list to stay in the loop about any upcoming sales, promotions or new releases. To sign up, simply head to our website, scroll down to the bottom and enter your email address.

We stand by our INFIKNIT product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll give you a refund.*

If you have an issue, please contact our Kicks Team here and provide the following information:

1. Your original order number or date of purchase and the store you purchased from
2. Photos of all the information on the inside cuff of the sock
3. Clear close-up photo of the problem areas in the sock
4. Photo of the entire pair.

Please note that this is only valid for INFIKNIT products. The easiest way to determine whether or not your item is part of the Infiknit collection is that there will be a logo on the inside cuff of the sock.

What's next?

Our Kicks Team will review your claim and get back to you as soon as possible. If approved, we will offer a refund. 

*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.