I think I’ve been overcharged on my order?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with our Kicks Team. Please provide us with the below information as it helps to speed up the process:
- Order number
- Screenshot showing the additional charge
Our team will be able to advise the next steps.
The item I'm hoping to buy has sold out?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our Kicks Team a call on 1800 820 851 and press option 1 once prompted.READ FULL ARTICLE
Our team will be able to look into stock levels for you and check if one of our stores has any stock left.
Does Platypus price match?
Unfortunately, Platypus does not offer price matching.READ FULL ARTICLE
Why was my order unable to be fulfilled?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.
If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order.
Our Terms & Conditions do also cover our oversell policy under section 4. Orders, Pricing & Availability - Platypus Shoes reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.READ FULL ARTICLE
The item I ordered has gone on sale?
Occasionally we adjust the pricing on items if we go on sale.
Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.
However, we recommend subscribing to our mailing list to stay in the loop about any sales, promotions and new releases. You can head to our website and scroll down to the bottom and enter in your email address.
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