Same Day Delivery

Need it now?

You don’t have to wait. If Same Day Delivery is available in your area, just place your order before 2pm and we will deliver your order that same day.

Same Day Delivery is available in selected areas from 9am to 9pm Monday to Friday (Excluding public holidays), for just $14. 

To check whether Same Day Delivery is available in your area, simply add the desired item to your cart and scroll down to the bottom to enter in your postcode. Our system will detect whether Same Day Delivery is available in your area.

When you place your Same Day Delivery order, you should expect your item to arrive within 4-6 hours. The specific time frame will be dependant on what time your order is placed and processed by our team.

Once your order is processed and collected by our courier, you will receive tracking notifications (SMS updates) to let you know your order has been picked up and is its way to you!

• Once your order is placed you will receive an order confirmation to the email provided during checkout.

• All tracking information will be supplied directly from our courier partner.

• Our courier will contact you if a product is undeliverable, or there is an issue accessing the property.

• Delivery will be made to one address only based on one postcode. If the postcode is changed during the checkout process, the delivery method may be subject to product availability of the new postcode. If Same Day Delivery is not available, Standard Delivery will apply.

• Delivery is to Residential or Business addresses and cannot be offered for PO BOX or Parcel Locker Locations.

• Multiple delivery methods can be made on the one order during checkout, however, this will trigger multiple confirmation emails as your order will be required to be split into multiple parts.

• From time to time we may need to dispatch your order from multiple locations. Please note you will not incur any additional delivery cost if your order is split and dispatched from multiple dispatching locations.

• If your order is placed after 2pm or on a non-business day (weekend or public holiday), your delivery window will be the next business day.

• Same Day Delivery can occur between 9am and 9pm Monday to Friday (Excluding Public Holidays)

• Delivery Times may vary according to distance, on Friday evenings, and during holiday periods. Please allow up to 4-6 hours for your order to arrive.

• Our courier may be completing multiple deliveries at one time, and this could affect the tracking journey.

• If you have not received your order by 9pm on the day it was placed and have not received any notification from our team or courier partner regarding this, please contact our Customer Experience team.

Same Day Delivery is available in selected metro areas. If you are putting in your postcode and the Same Day Delivery option is not available, this is a strong indicator that this service is not currently available in your area, or for this product.

Don’t Worry! Our Standard Delivery service will have your order with you in 1-3 business days!

Delivery Time: Order before 2.00 pm for Same Day Delivery.

Availability: Same Day delivery is available in metro cities of; Sydney, Melbourne, Brisbane, Perth, Adelaide and subject to product availability in the local area.

• Our Courier will contact you if a product is undeliverable. Once your order is placed you will receive an order confirmation, tracking information from our courier.

• Delivery will be made to one address only based on one postcode. If the postcode is changed delivery method may be subject to product availability of the new postcode. If Same Day Delivery is not available, Standard Delivery will apply.

• Multiple delivery methods can be made on the one order.

• Delivery is to Residential or Business addresses and cannot be offered for PO BOX or Parcel Locker Locations.

• Delivery times are indicative only, and Platypus Shoes will not be liable for any failure to observe these delivery times.

We aim to deliver your order to you within the suggested delivery time indicated by us at the time of your order, however, cannot make any guarantee there will not be delays in your order reaching you as delivery times are indicative only.

While we will try to let you know if we expect to be unable to meet our estimated delivery times, if delivery is delayed due to any circumstances that are out of our control, as outlined in our Terms and Conditions, while every attempt will be made to get your order to you as soon as possible we will not be liable for any failure to observe these suggested delivery times.

We are excited to be able to offer you multiple delivery options across your order.

These options are made available during the checkout process.*

Once you check out you will receive multiple order confirmation emails as your order will be split into separate parts to accommodate multiple delivery methods being selected.^ You will further receive the corresponding tracking numbers for each split order.

 *Delivery availability is subject to product availability in your local area. If you have chosen multiple delivery methods your order will be dispatched in parts to accommodate this and will arrive separately.

 ^If you have not received all components of your order within 3 Business Days, please submit a request below and our team will be in touch shortly to assist you further.

If your Same Day Delivery has not arrived by 9 pm, and our team has not been in contact with you, please submit a request below with your order number and best contact information, and we will get back to you shortly.

There are two ways you can find your order number.

If you've checked out as a guest;

Your order number can be found in your order confirmation.

If you have an account with us;

You can find your order number by logging into your account and clicking on "My Orders".

If you have missed your order and have not provided an Authority to Leave, please contact our Customer Experience team immediately and have your order number ready so that we can look into it for you.