Introducing Platypus Kicks Team
Can't make it to store? Our Kicks team is here!
Our Kicks team know all there is when it comes to kicks and will help you make the perfect picks.
So how this works... You jump online and get all the perks, just like you were in-store on the shop floor!
You can chat with Our Kicks Team through the little icon at the bottom of your screen. You can chat with them through live chat and you will be to receive pictures and videos or via a phone call!
Keen to find out more? You can check it out here!READ FULL ARTICLE
How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.
Alternatively, you can also check out the articles in our Help Centre for more information.READ FULL ARTICLE
Where should I direct my compliment?
We're so glad you've had a great experience shopping with us!
We love feedback (especially the positive kind) so we can't wait to hear what you have to say.
Hit up the Customer Experience team here and we'll make sure your compliment is passed on to the right people.
Where should I direct my complaint?
We're sorry that you haven't had the best experience shopping with us.
We are constantly looking to improve and grow, so your feedback is incredibly valuable to us. We want to know where we can do better.
Please reach out to our Customer Experience team here to let us know what's going on.
I’m an influencer - can we collaborate?
We’re always on the hunt for talented individuals to collaborate with us!
If you’re interested in collaborating with us, please reach out to us through our Facebook page here.READ FULL ARTICLE
Do you stock any vegan products?
Yes, we do! We stock both vegan and non-vegan products at Platypus.
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.READ FULL ARTICLE
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
How can I let you know that I’m not enjoying an item?
We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.
Please get in touch with the Customer Experience team below and let us know what's going on.READ FULL ARTICLE
How can I let you that I’m enjoying an item?
We’re always keen on positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!
Alternatively, you can reach out to the Customer Experience team to pass on the good news!READ FULL ARTICLE
Where is the nearest store?
Need to find your nearest store? Head over to our store locator.READ FULL ARTICLE
I want to work in-store, how do I apply?
Thanks for showing your interest in working for us!
We're always on the lookout for talented people to join our growing team.
If you'd like to work at Platypus Shoes please head over to our Careers page for more information on the benefits and available positions.
Thanks again and good luck!READ FULL ARTICLE
Where can I find the item that I'm after?
If you'd like to continue shopping, please click here to be redirected back to the website.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock. However, we cannot guarantee this as our stock levels are constantly fluctuating.
If we don't have your size in stock, we recommend joining our mailing list to take advantage of being up to date with restocks on popular items, as well as new releases or similar items which may catch your eye! You can also keep watch on our social media channels, or on our blog here.
To subscribe to our mailing list, head over to our website and scroll down to the bottom to enter your email address.
How can I get updates on new releases or any upcoming sales?
Want to stay in the loop about any new releases or promotions?
All information can be found on our blog close to release dates!
We also recommend keeping watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.READ FULL ARTICLE
The item I'm hoping to buy has sold out?
If you cannot add a size to the cart, and experience the message 'item unavailable' then, unfortunately, we have sold out of your size.
However one of our stores may have what you are looking for - you can find the closest store via our store locator.
We also recommend subscribing to our mailing list to stay in the loop with any information on re-stocks, and new releases etc. You can head over to our website and scroll down to the bottom and enter in your email address.READ FULL ARTICLE
Does Platypus price match?
Unfortunately, Platypus does not offer price matching.READ FULL ARTICLE