Where should I direct my compliment?
We're so glad you've had a great experience shopping with us!
We love feedback (especially the positive kind) so we can't wait to hear what you have to say.
Hit up the Customer Experience team here and we'll make sure your compliment is passed on to the right people.
Select “Feedback” as the type of enquiry to let us know!READ FULL ARTICLE
Where should I direct my complaint?
We're sorry that you haven't had the best experience shopping with us.
We are constantly looking to improve and grow, so your feedback is incredibly valuable to us. We want to know where we can do better.
Please reach out to our Customer Experience team here.
Select “Feedback” as the type of enquiry to let us know what’s going on.READ FULL ARTICLE
Do you stock any vegan products?
Yes, we do! We stock both vegan and non-vegan products at Platypus.
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Any further questions? Feel free to get in contact with our Customer Experience team below.READ FULL ARTICLE
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
Where can I find the product that i'm after?
It looks like you've landed on the help centre.
If you'd like to continue shopping, please click here to be redirected back to the website.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If we don't have your size in stock, what we would recommend doing is joining our mailing list in order to take advantage of being up to date with restocks on popular items, as well as new releases or similar items which may catch your eye! You can also keep watch on our social media channels, or on our blog here.
To subscribe to our mailing list, head over to our website and scroll down to the bottom to enter your email address.
How can I get updates on new releases or any upcoming sales?
Want to stay in the loop about any new releases or promotions?
All information can be found on our blog close to release dates!
We also recommend keeping watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.READ FULL ARTICLE
Does Platypus price match?
Unfortunately, Platypus does not offer price matching.READ FULL ARTICLE