What is Click & Collect?
Shop online and pick up your order in-store within 1 hour. Simply select Click & Collect at the checkout!
How much does Click & Collect cost?
Our 1hr Click & Collect is 100% free of charge and is available at all Platypus stores. There is no minimum purchase on Click & Collect orders.
How to place a Click & Collect order
- Add your product(s) to the cart
- Proceed to the checkout and select the "Click & Collect" tab
- Enter your post code. Nearby stores with the item available will be listed - Select your preferred store.
- Proceed through checkout and place your order
- You'll receive an order confirmation and then another email when your order is ready for collection
*Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out.
What do I need to pick up my Click & Collect order?
Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you). If you need to nominate someone other than yourself to collect the order, please let our Kicks Team know below. The nominee will also be required to show a form of I.D.
READ FULL ARTICLE
When will my Click & Collect order be ready for pickup?
Our Kicks Team prioritise your Click & Collect orders to have them ready for pickup within 1 hour!
You're able to collect your order once you've received the ready-for-collection email. On collection, we'll ask to see your order confirmation and photo ID (so we know it's you).
Good to know: If you need to nominate someone other than yourself to collect the order, let our Kicks Team know beforehand by getting in touch below! The nominee will also need to show a form of ID on collection.READ FULL ARTICLE
How long will my Click & Collect be held?
Running late or forgot to pick up your Click & Collect order? No issues here. We'll hold onto your order for up to 21 days before offering a refund.READ FULL ARTICLE
Can I cancel my Click & Collect order?
Our Kicks Team may be able to cancel your Click & Collect order once it has been placed.
Simply get in touch below and provide us with your order number (starting with PLATAU). We'll provide you with the next steps.READ FULL ARTICLE
Why isn't Click & Collect available for the item I need?
No results when you enter your postcode for Click & Collect? Only local Platypus Shoes stores that have your item in stock will appear available for Click & Collect.
If Click & Collect is unavailable at your local store, we recommend having your item delivered! View our Delivery Timeframes here.READ FULL ARTICLE