Click & Collect

Please note that this is only available for Victorian customers in select areas. 

Parcel Concierge is a FREE Click & Collect service Platypus Shoes is trialling in certain locations in Melbourne with Vicinity Centres.

Parcel Concierge allows our customers who are eligible for the service to order online and pick up their order from a drive-through location at the shopping centre! 

Parcel Concierge is offered by Vicinity Centres. 

Participating Stores

Platypus Shoes Chadstone 

Platypus Shoes Bayside

Platypus Shoes Northland 

How it works

1. Once you place a Click & Collect order at a participating Platypus Shoes store, you'll receive 2 emails - a booking confirmation email and an email stating that your order is ready to pick up. As stores are currently closed, don't go to pick it up!

2. You'll be contacted via phone by our store team who will offer you the Parcel Concierge service. 

3. The team will book you an appointment with Parcel Concierge. You will receive a booking confirmation email and an SMS reminder of your appointment. This email will include directions to the Parcel Concierge location.

4. Head to the Parcel Concierge location for your appointment with your ID and confirmation email to collect your order! You'll receive an SMS message afterwards confirming your order has been picked up. 

Updating or amending your booking

If you need to make changes to your parcel concierge appointment, please contact the Vicinity Centre:

Chadstone: (03) 9567 1083

Bayside: 0492 805 338

Northland: 0492 963 065

Please note that as Parcel Concierge is hosted by Vicinity Centres, the Platypus Shoes Customer Experience team is unable to assist in amending bookings. 

Missed Parcel Concierge Appointments 

If you miss your Parcel Concierge appointment, Parcel Concierge will send you a form to rebook your appointment. Alternatively, you can call the Vicinity Centre to arrange.

If your order is not picked up within three days of your initial appointment, your order will be returned to the store and alternate options for you order will be offered. 

Metro Melbourne, you can now pick up your order via our Contactless Click & Collect Service. Once you’ve received your “Pick Up” email, head to the store between operating hours (10 am - 4 pm Monday to Friday, 9 am - 1 pm Saturday) to pick up your order, contact-free.

It's easy! Simply browse the website and find the products you want, then follow the steps below:

• Select your size
• Select 'Click & Collect' then enter your postcode & search radius and click 'Check'.
• The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
• This will add the product to your cart, and you are free to browse and add other products to your cart.
• Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
• Now complete the order by entering your personal details and payment information.

Once your order is placed, our in-store team will be notified and they'll get busy preparing your order! Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!).

If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Experience team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

If the Click and Collect option is unavailable, and you haven't had any luck with the postcode search for 'click and collect', then this item may no longer be available in the stores in your area for ‘click and collect’ and so cannot be purchased through the online store.

The item will be listed as available as it is able to be purchased from a nationwide location that may be outside your radius. This is when the message will pop up telling you to choose delivery if you then do not see the clickable option for delivery, then this is a clear indicator that the item is unfortunately sold out for delivery at this stage.

 You are still welcome to visit your local store to purchase the stock there directly if it is available.

Alternatively, you can place an order online for the parcel to be delivered to your address.

Metro Melbourne, you can now pick up your order via our Contactless Click & Collect Service. Once you’ve received your “Pick Up” email, head to the store between operating hours (10 am - 4 pm Monday to Friday, 9 am - 1 pm Saturday) to pick up your order, contact-free.

Once you have successfully placed your order, wait for us to send you an email telling you your order is ready, then simply go to your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!) to grab your fresh kicks!

Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact to our Customer Experience team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

P.S. Don't forget to check your spam!

Need to return something? You can simply return to your store of collection if you have changed your mind about your recent click and collect purchase.

Keep in mind, we can't refund PayPal orders in-store. Alternatively, you can return your Click & Collect order back to our online warehouse. 

You can find out more information regarding our Returns Policy here.

If for any reason you cannot pick up your click & collect order from store or would like to cancel,  please get in touch with our Customer Experience team below to organise this.

Please ensure that you include your order number when contacting us so we can assist you in the quickest way possible.

Once you have placed an order, you will receive an email notification when it is ready to be picked up from your nominated store. We recommend checking your spam/junk mail as it can sometimes land in there.

Having difficulties? Contact the Customer Experience team below and we’ll be our best to assist you.