Click & Collect

Click & Collect allows you to order online and then pick it up from your nominated Platypus Shoes store. Simply browse the website and find the products you want, then follow the steps below:

1. Select your preferred size.
2. Scroll down the product page and enter your postcode under 'Click & Collect' 
3. Nearby stores with the item available will be listed*
4. Select your preferred store and click 'Add to Cart'. Proceed through checkout to place your order. During checkout the delivery method should clearly state Click & Collect with your selected store. 

*Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

What's next? 

Our in-store team will prepare your order and notify you via email when it's ready for pickup. Once you place your Click & Collect, we'll aim to have it ready for same day collection. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).

Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Kicks Team below. The nominee will also be required to show a form of I.D.

We'll aim to have your Click & Collect ready for same day collection.

You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you). 

Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Kicks Team below. The nominee will also be required to show a form of I.D.

Had a change of mind about your Click & Collect order? You can return your item(s) to the store of collection or any Platypus Shoes store, provided our returns policy conditions are met. View our store locator here. 

Alternatively, you can return your order to our online warehouse. Follow our online return instructions here.

No results when you enter your postcode for Click & Collect?

• Only local stores which have your item in stock will appear available for Click & Collect.

If Click & Collect is unavailable at your local store you can get your item delivered instead! View our Delivery Timeframes here. 

Good to know:

• Due to demand, item(s) on sale tend to be limited in stock and therefore lowers the chance that your local store has it in stock and available for Click & Collect. 
• Called a store and they have the item in stock but the store is not appearing as an option for Click & Collect online? Our stores have thresholds in place - We recommend getting them delivered.