Account Information

Use your Wishlist to create a collection of your favourite items to save or send to family and friends!

To add an item to your Wishlist, simply open the product page and click the 'Add to Wishlist' button. 

To view your Wishlist, click the heart icon at the top right of the website. 

To save your Wishlist and have it accessible anywhere, sign in or register! 

To see your past Platypus orders, log in to your account here and click 'My Orders'. 

Please note that if you checkout as a guest without logging in, your order will not be listed under your order history. 

Haven't received an email order confirmation from us? Here are a few possible explanations as to why:

• Your order could still be processing in our system - please allow 24 hours for this to come through 
• The email has been marked as spam and has been moved to your junk/spam folder
• There could be a small typo in your email address entered at the checkout

If you haven't received your confirmation email within 24 hours, reach out to our Kicks Team and we'll locate and resend your order confirmation.

You can unsubscribe from our mailing list at any time by clicking the 'unsubscribe' link at the bottom of any email from us. 

Please note that it can take between 24-48 hours for it to process so you may still see some emails from us during that time. 

If you're having trouble signing into your account, we recommend resetting your password. Please note that signing up to our mailing list does not automatically create an online account. 

How to reset your password

• To reset your password, click here and enter your email address. You'll be sent an email with a link to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
  
  
• Haven't received the email? You may not have an account with us yet - Sign up here. If your email is recognised, you'll have the option to reset your password.