Shipping Query

Just placed an order? All orders are shipped using Express StarTrack delivery!

* Delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of Platypus Shoes. 

Ordered more than one item?
We may need to fulfil your order from multiple locations and therefore the items may arrive separately, even though you ordered it all together. If your order has been split, you will receive separate tracking details for each item once they are dispatched. 

Possible Delivery Delays

Due to COVID-19 and severe weather conditions, anticipate a possible delay of 2 - 4 business days on top of our standard delivery times. More information here. 

Need help tracking your order? Click here.

Once your order has been packed and picked up, you'll receive an email from our courier with a tracking number and a link to track its delivery. If you have not received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse. 

We ship all orders using StarTrack Express. 

• If you have an account: Login to your account and select 'My Orders'. Select your order, click 'Shipments' and then 'Track this shipment'. 
  
  
• If you checked out as a guest: Enter your tracking number received via email into the StarTrack website here for delivery updates. 
  

Please note: It can take up to 48 hours for the tracking number to become available on the couriers website.

Express delivery: Our express delivery will have your order to you in a few days! Check out our delivery timeframes here.

4-Hour Delivery: 4-Hour Delivery is available in selected areas if you place your order between 9:00 am to 2:00 pm between Monday to Friday for just $20.00. We aim to deliver your order within 4 hours of placing your order. See more info and Ts&Cs here. 

What is Authority to Leave?

Authority to leave (ATL) is selected by default at the checkout. If this option is left checked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises. 

What if I selected ATL and my parcel is stolen? 

Platypus Shoes will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.

I would like to sign for my order, how can I ensure this? 
If you would prefer to sign for the parcel, please deselect the option "I give permission to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection. 

I've been notified that my order has been delivered, but I haven't received it!

• Check your tracking details. Your order may have been taken to your local Post Office. 
• Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view. 

If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on - 13 23 45 or get in touch with our Kicks Team below. 

You do not need to be home to accept your parcel as our orders are dispatched with Authority to Leave (ATL)* by default. 

If you are not at home when delivery is attempted, the courier driver will leave your parcel in a safe place.

If they deem it unsafe to leave your parcel unattended, they'll leave a collection card and you can collect your parcel from your local post office.  

*If you would prefer that your order is not dispatched with Authority to Leave, uncheck the option before placing your order. 

Once your order is placed, we're unable to upgrade or change the delivery method. 

Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.

We currently only deliver to addresses within Australia.

We do not deliver to Christmas Island, Norfolk Island or Cocos (Keeling) Islands. 

If you are based in New Zealand, please view our New Zealand website here. 

If you would like to double-check delivery to your location, please get in contact with our Kicks Team below.