Shipping Query

Please see below for our delivery times and shipping fees.

You can check out our Delivery time frames to help you determine when your order will arrive. 

We send regular tracking emails to keep you updated throughout your purchase journey. You'll receive an automated notification directly from StarTrack after your order is dispatched.

Have an account?

Log in to My Account > My orders> Track.

It's that easy to keep up with your order!

Checked out as a guest?

Head over to our Tracking Portal and pop in your order number (find this in your order confirmation email) to follow your Platypus order!

Only received part of your order?

We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.

 P.S Don’t forget to check your spam! Sometimes our emails end up there.

If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.

All online orders will be dispatched with ‘Authority to Leave’ at the time of purchase. 

By ticking the box or selecting 'yes' at the checkout page on the website, you've selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed 'delivered' when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.  

If you have enquiries relating to the whereabouts of your parcel, we advise that you contact Star Track directly on - 13 23 45.

Please note that Platypus Shoes will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.

If you're in-store and cannot find the size or style you want, our friendly team are here to help you.

All you have to do is talk to the store staff, and they will arrange for you to purchase straight away, and then have the item/s sent directly to your home address. Easy.

Please note that shipping and handling times can take anywhere between 4-7 business days, as your order could be coming from any one of our National stores*. 

Your order confirmation will be sent to the email address that was entered in upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details.

 *Please note that this option is only available within Australia at the moment.

Returning an item:

If you would like to return your item, please ensure that your items adhere to our returns policy for which you can find here.

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.

Yes! We deliver to any address in Australia.

Please ensure you double-check that you have entered the correct address upon checking out.

For Express Delivery Orders, our courier Startrack will happily deliver to Parcel Lockers and PO Boxes where possible.

Please ensure the correct address type is provided to avoid delays processing your order.

International delivery is unfortunately unavailable at this point in time. We only deliver to addresses within Australia.