Shipping Query

Our delivery options, timeframes and costs are as below:

IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays). 

*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of Platypus Shoes.

4-Hour Delivery:
4-Hour Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 7am-2pm Monday-Friday to be eligible for 4-Hour Delivery. For our full Terms & Conditions, please see here.

Next Day Delivery:
Next Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 2pm-11:59pm Monday-Friday and will be delivered the next business day.

Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.

Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.

The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.

Extended Holiday Returns Policy:

All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.

Orders made beyond this timeframe will follow our regular 30-day return policy. 

Order Cut-Off Dates:

*Please Note: All times listed are in Local Time

Express Delivery:

4-Hour Delivery: Please see here for further information on 4-Hour Delivery.

1-Hour Click & Collect: Please see here for further information on Click & Collect. 

*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of Platypus Shoes.

From everyone at Platypus Shoes, we wish you a very happy holiday and new year.

Unfortunately, any online or in-store orders cannot be delivered to our stores for collection. 

If you do place an order, and list one of our stores as the delivery address, you run the risk of your order not being successfully delivered, returned to sender, or lost. 

To place an order and pick up in-store, you can place a Click & Collect order with us!

Please see all of our delivery options here.

You can track your order through StarTrack by entering your tracking number here.

Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery. If you have not received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse. 

We ship all orders using StarTrack Express. 

• If you have an account: Login to your account and select 'My Orders'. Select your order, click 'Shipments' and then 'Track this shipment'. 
  
  
• If you checked out as a guest: Enter your tracking number received via email into the StarTrack website here for delivery updates. 

Please note: It can take up to 48 hours for the tracking number to become available on the courier's website.

Your order number will be in the subject line of your confirmation email and will begin with #PLATAU. 

When entering your order number into our returns portal, make sure to leave out the #, or your order number will not be recognised!

Authority to leave (ATL) is selected by default at the checkout, so you don't need to be home to accept your parcel.

If this option is left checked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises. 

What if I selected ATL and my parcel is stolen? 
Platypus Shoes will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.

I would like to sign for my order, how can I ensure this? 
If you would prefer to sign for the parcel, please deselect the option "I give permission to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection. 

I've been notified that my order has been delivered, but I haven't received it!

• Check your tracking details. Your order may have been taken to your local Post Office. 
• Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view. 

If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on - 13 23 45 or get in touch with our Kicks Team below. 

We deliver Australia-wide to residential, business and PO Box addresses.

Please note that we do not deliver internationally or to Christmas Island, Norfolk Island or Cocos (Keeling) Islands. 

For orders outside of Australia, please visit one of our international sites:

New Zealand: Platypus New Zealand 

Once your order is placed, we're unable to upgrade or change the delivery method.

Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.