I can’t checkout?
We're sorry that you're experiencing this on our website.
We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.
If you're still having difficulty checking out, we want to hear about it.
Contact the Customer Experience team below if the site is having any technical issues impacting your ability to checkout.
The more details you can provide us, the better! Let us know:
- as much detail about the issue as you can.
- screenshots of error messages (if any).
- which browser you're using.
- what you've done to try to resolve it so far.
How are my cookies used?
- Determining the popularity of content
- Delivering and measuring the effectiveness of advertising campaigns
- Analysing site traffic and trends
- Generally understanding the online behaviours and interests of people who interact with our services
These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by us are kept for a maximum of 30 days before being deleted.
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE
How do I update my account details?
Log into your customer account and go to the personal details section.
You will be able to select edit and edit your account information as required.
READ FULL ARTICLE
When I log into my account I can't see my order?
If you checked out as a ‘guest’ when you placed the order and then made your account afterwards, then the order, unfortunately, won't show in your account history because you weren’t signed into this account when you paced it.
But don’t worry! All info and updates for your order are sent via automated email, so you can keep an eye on its progress that way (be sure to check your junk and spam folders).
How do I reset my password?
Need to reset your password? Sure thing - it's an easy process.
Clicking 'Login' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.
You will then receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE