Products & Store

We're so glad you've had a great experience shopping with us!

We love feedback (especially the positive kind) so we can't wait to hear what you have to say.

Hit up the Customer Experience team here and we'll make sure your compliment is passed on to the right people. 

Select “Feedback” as the type of enquiry to let us know!

We're sorry that you haven't had the best experience shopping with us. 

We are constantly looking to improve and grow, so your feedback is incredibly valuable to us. We want to know where we can do better. 

Please reach out to our Customer Experience team here.

Select “Feedback” as the type of enquiry to let us know what’s going on.

Yes, we do! We stock both vegan and non-vegan products at Platypus.

If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.

Any further questions? Feel free to get in contact with our Customer Experience team below.

Generally, all material and design information can be found in or under the product description page.

Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.

It looks like you've landed on the help centre.

If you'd like to continue shopping, please click here to be redirected back to the website.

If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.

If we don't have your size in stock, what we would recommend doing is joining our mailing list in order to take advantage of being up to date with restocks on popular items, as well as new releases or similar items which may catch your eye! You can also keep watch on our social media channels, or on our blog here. 

To subscribe to our mailing list, head over to our website and scroll down to the bottom to enter your email address.

We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.

Please get in touch with the Customer Experience team below.

We’re always keen on positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!

Alternatively, you can reach out to the Customer Experience team to pass on the good news!

If you're unsure of what size you are, you can simply click into the desired product and click on "View Size Chart". This will pull up the size chart for that particular brand.

We would recommend following this process for each pair of shoes you are thinking of buying as different shoes and brands can fit differently. 

Please note that when you click into a product, it will automatically display in the default sizing for that particular shoe. You can select the drop-down button and convert the sizing over.

Unisex sizing follows the Men’s size curve.

Sizing will vary between each brand; as we understand sizing can be quite tricky, we would recommend using the size selector which is located on each product page.

Select a size and you can toggle between Men’s/Women’s/UK/EU to find your size conversion. Please note, the relevant manufactured size will be displayed upon checkout. 

We’re always on the hunt for talented individuals to collaborate with us!

If you’re interested in collaborating with us, please reach out to us through our Facebook page here.

Need to find your nearest store? Head over to our store locator.

Thanks for showing your interest in working for us!

We're always on the lookout for talented people to join our growing team.

If you'd like to work at Platypus Shoes please head over to our careers page for more information on the benefits and available positions.

Thanks again and good luck!