Product

Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.

Alternatively, you can also check out the articles in our Help Centre for more information.

We're so glad you've had a great experience shopping with us!

We love feedback (especially the positive kind) so we can't wait to hear what you have to say.

Hit up the Customer Experience team here and we'll make sure your compliment is passed on to the right people. 

We're sorry that you haven't had the best experience shopping with us. 

We are constantly looking to improve and grow, so your feedback is incredibly valuable to us. We want to know where we can do better. 

Please reach out to our Customer Experience team here to let us know what's going on.

We’re always on the hunt for talented individuals to collaborate with us!

If you’re interested in collaborating with us, please reach out to us through our Facebook page here.

We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.

Please get in touch with the Customer Experience team below and let us know what's going on. 

We’re always keen on positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!

Alternatively, you can reach out to the Customer Experience team to pass on the good news!

Buying shoes online can be tricky! We have size charts for every brand to help you determine the ideal sizing for you.

Handy tip: A great way to know what size will suit you the best is to check the shoes you already own. Often the size can be found on the inner tongue of the shoe. Take this size and compare it to our products online to get an idea of which size will be most suitable. While sizing varies slightly between brands, this is an ideal reference while shopping online.

When looking at your desired item on our site, click on "View Size Chart". This will pull up the size chart for that particular brand for your reference.

Please note: When you click into a product, it will automatically display in the default sizing for that particular shoe. You can select the drop-down button and convert the sizing over.

Unisex sizing follows the Mens size curve.

Sizing will vary between each brand. We understand sizing can be quite tricky so we recommend using the size selector which is located on each product page. If you already have an existing shoe in the same brand, that's usually a good indicator of the size!

Select a size and toggle between Men’s/Women’s/UK/EU to find your size conversion.

When purchasing an item from a unisex range or brand, your invoice will reflect the default US Men's size, so there is no need to be concerned that you've ordered the wrong size!

For example, you might be a US Womens 7 however it will show as US Mens 5 at the checkout and on your order confirmation. In this instance, a US Mens 5 is equivalent to a US Womens 7!

Can't make it to store? Our Kicks team is here!

Our Kicks team know all there is when it comes to kicks and will help you make the perfect picks.

So how this works... You jump online and get all the perks, just like you were in-store on the shop floor!

You can chat with Our Kicks Team through the little icon at the bottom of your screen. You can chat with them through live chat and you will be to receive pictures and videos or via a phone call!

Keen to find out more? You can check it out here!

Yes, we do! We stock both vegan and non-vegan products at Platypus.

If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.

Generally, all material and design information can be found in or under the product description page.

Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.

If you'd like to continue shopping, please click here to be redirected back to the website.

Our stock levels are constantly fluctuating, however, if an item is listed on the website it is generally in-stock.

If you want to check stock availability before purchasing, give our Kicks Team a call on 1800 820 851. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.

Alternatively, you can sign up to our mailing list to stay in the loop about any re-stocks. Head over to our website and scroll down to the bottom and enter in your email address.

INFIKNIT is Stance's newest core innovation that guarantees durability for life! Each INFIKNIT sock contains a premium yarn construction that specifically targets areas of high friction for an all-new super strong standard in durability.

A few things to note.

1. It is our most durable fibre to date
2. Our socks are made of a proprietary blend of fibres that adds durability to areas that experience the most friction
3. Products with INFIKNIT typically last longer than products without it.

We also offer a lifetime guarantee on these products. You can find more information about it here.

We stand by our INFIKNIT product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue, please contact our Customer Experience team here and provide the following information:

1. Your original order number or date of purchase and the store you purchased from
2. Photos of all the information on the inside cuff of the sock
3. Clear close-up photo of the problem areas in the sock
4. Photo of the entire pair.

Please note that this is only valid for INFIKNIT products. The easiest way to determine whether or not your item is part of the Infiknit collection is that there will be a logo on the inside cuff of the sock.

What's next?

Our Customer Experience team will review your claim and get back to you as soon as possible. If approved, we will offer a replacement pair in the same style. If this style is no longer available, then we will offer a pair of your choice of equal value. 

*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.