Please note that this is only available for Victorian customers in select areas.
Parcel Concierge is a FREE Click & Collect service Platypus Shoes is trialling in certain locations in Melbourne with Vicinity Centres.
Parcel Concierge allows our customers who are eligible for the service to order online and pick up their order from a drive-through location at the shopping centre!
Parcel Concierge is offered by Vicinity Centres.
Platypus Shoes Bayside
Platypus Shoes Broadmeadows
Platypus Shoes Bundoora
Platypus Shoes Chadstone
Platypus Shoes Essendon
Platypus Shoes The Glen
Platypus Shoes Northland
Platypus Shoes South Wharf
How it works
1. Once you place a Click & Collect order at a participating Platypus Shoes store, you'll receive 2 emails - a booking confirmation email and an email stating that your order is ready to pick up.
2. You'll be contacted via phone by our store team who will offer you the Parcel Concierge service.
3. The team will book you an appointment with Parcel Concierge. You will receive a booking confirmation email and an SMS reminder of your appointment. This email will include directions to the Parcel Concierge location.
4. Head to the Parcel Concierge location for your appointment with your ID and confirmation email to collect your order! You'll receive an SMS message afterwards confirming your order has been picked up.
Updating or amending your booking
If you need to make changes to your parcel concierge appointment, please contact the Vicinity Centre:
Chadstone: (03) 9567 1083
Bayside: 0492 805 338
Broadmeadows: (03) 9301 0000
Uni Hill Factory (Bundoora): (03) 9467 9165
Essendon DFO: (03) 9937 7222
South Wharf DFO: (03) 9099 1111
The Glen: (03) 9814 6000
Northland: 0492 963 065
Please note that as Parcel Concierge is hosted by Vicinity Centres, the Platypus Shoes Customer Experience team is unable to assist in amending bookings.
Missed Parcel Concierge Appointments
If you miss your Parcel Concierge appointment, Parcel Concierge will send you a form to rebook your appointment. Alternatively, you can call the Vicinity Centre to arrange.
If your order is not picked up within three days of your initial appointment, your order will be returned to the store and alternate options for you order will be offered.