We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our return conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original packaging or shoebox in their original condition
Please note: We cannot accept your return if the shoebox is taped, damaged or has postal stickers attached
We're happy to accept returns of sale items provided the item meets our return conditions above. You can visit us in-store or book an online return.
Whether you shopped online or in-store, you can return your item at any Australian Platypus store provided our return conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.
View our store locator here.
RETURN BY POST
Items purchased online can be returned by post. Start your return below and follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Return shipping costs are payable by the customer and shoeboxes must be posted back in a protective satchel. Platypus does not offer online exchanges - Please post your item back to us for a refund and place a new order. Click HERE for more information on how to book your online return.
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.