We’re sorry to hear that your item may have a manufacturing fault!
Please visit a Platypus store, along with proof of purchase or your order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator HERE.
If you can't make it to a Platypus store, please submit your item for assessment via our Returns Portal HERE and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty we'll issue a full refund and be happy to cover the cost of the return of your item. Please note, we cannot facilitate exchanges online.