If you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item(s) meets our return conditions.
Please note: If you payed with Afterpay, our team will refund your original order, then help you with a new purchase.
I purchased online
If you originally shopped online and had your order delivered, feel free to visit any Platypus Shoes store for an exchange. Unfortunately, we do not offer online exchanges. Feel free to post your item back to us for a refund and then place a new order.
I purchased in-store
If you originally shopped in-store and have had a change of mind, feel free to visit any Platypus Shoes store for an exchange.
What if I bought it online, whilst on sale, and it's now back to full price?
Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability.