We apologise - we are experiencing a technical glitch that means orders get stuck in the "Processing" stage in our system despite being completed.
If you are experiencing problems with creating a return label because of this issue, please get in contact with our Customer Experience team and we'll be able to help you out.
Please remember to include the below information when contacting our team as it helps to speed up the process:
-Order confirmation
- Item(s) you are wanting to return.