Here are our most frequently asked questions around in-store After Pay:
- HOW DO I USE AFTERPAY IN-STORE?
Prior to heading in-store, we would recommend downloading the official Afterpay App! Available on iOS and Android.
- Select Platypus in in-store retailers, select the amount of your purchase and follow the prompts to generate your in-store Afterpay barcode. Head in-store, grab your size and our team will assist from there!
- HOW LONG IS THE BARCODE VALID FOR?
Your barcode will be valid for 12 hours and is applicable for single use only.
- HOW MUCH CAN I SPEND IN A SINGLE TRANSACTION?
The maximum transaction value in-store is $800.00.
- WHEN DO I HAVE TO MAKE MY FIRST PAYMENT?
The first instalment will be debited once your barcode has been scanned.
- IF I NEED TO RETURN MY SHOES, HOW DOES THE REFUND WORK? When your refund is processed in store, AfterPay will send you an email and make the necessary adjustments to your payment schedule. For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled. Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.