You can check out our Delivery time frames to help you determine when your order will arrive.
We send regular tracking emails to keep you updated throughout your purchase journey. You'll receive an automated notification directly from StarTrack after your order is dispatched.
Have an account?
Log in to My Account > My orders> Track.
It's that easy to keep up with your order!
Checked out as a guest?
Head over to our Tracking Portal and pop in your order number (find this in your order confirmation email) to follow your Platypus order!
Only received part of your order?
We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.
P.S Don’t forget to check your spam! Sometimes our emails end up there.
If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.