For Standard Delivery orders, you will receive an automated notification (via email or SMS) from our delivery partner StarTrack within 24 hours of your order being despatched.
If you have an account with us, you will be able to view the status of your order online when you log into your account.
For Same Day Delivery and Next Day Delivery orders, you will receive tracking notifications once your order is picked up by our express courier, and a second notification when you courier is nearby (within 6kms of the address provided).
We send regular tracking emails to keep you updated throughout your purchase journey.
Have an account?
Log in to My Account > My orders> Track.
It's that easy to keep up with your order!
Checked out as a guest?
Head over to our website here and pop your order number (find this in your order confirmation email) in the tracking portal ( in the footer) to follow your Platypus order!
Only received part of your order?
We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.
If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down
P.S Don’t forget to check your spam!