|
DESTINATION |
DELIVERY TIME |
ORDER OVER $130 |
ORDER UNDER $130 |
|
Australian Metropolitan Areas |
1-3 business days |
FREE |
$10 |
|
Australian Rural Areas |
4-7 business days |
FREE |
$10 |
Have an account?
Log in to My Account > My orders> Track.
It's that easy to keep up with your order!
Checked out as a guest?
Head over to our Tracking Portal and pop in your order number (find this in your order confirmation email) to follow your Platypus order!
Only received part of your order?
We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over Australia!
How does it work? Say if your order has been split into two parts, if one item is dispatched, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because remember, it's being fulfilled from separate warehouses which means different dispatch times!
Don't worry! You'll receive all your corresponding tracking numbers. If you haven't received your order by the estimated delivery date, get in contact with our Customer Experience team below and we'll help track it down for you.