Delivery Information

We aim to deliver your order within 2-5 business days almost anywhere in Australia.

The delivery times below are estimates and can vary depending on your location.

Express Delivery

If your order is placed before 2 pm AEST Mon-Fri (excluding public holidays), we will endeavour to ship your item from our warehouse the same day!

Orders placed after 2 pm AEST or on weekends, it will be processed the next business day.

Same Day Delivery

If your order is placed before 2 pm Mon-Fri (excluding public holidays), it will be picked up by our courier that day and delivered to you between 9 am and 9 pm that same day!

Next Day delivery

If your order is placed between 3pm and Midnight (Mon-Fri), it will be picked up by our courier and delivered to you between 9am and 9pm the next day!

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We send regular tracking emails to keep you updated throughout your purchase journey.

Haven't received your order confirmation?

Once your order is placed, you will receive your order confirmation to the email address that was used during check out. Don't forget to check your spam!

Have an account?

Log in to My Account > My orders> Track.

It's that easy to keep up with your order!

Checked out as a guest?
Head over to our website here and pop your order number (find this in your order confirmation email) in the tracking portal ( in the footer) to follow your Platypus order!

Only received part of your order?

We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.

If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.

 P.S Don’t forget to check your spam!