Sometimes, when making an order through our online store, our primary warehouse isn’t able to fulfil your order completely.
When this happens - your order then becomes what we call a split order. This means an order that has over 2 units can sometimes be split between our numerous warehouses around Australia so we can fulfil your order 100%.
If your order has more than 2 items and you only receive part of it in your first package, it is more than likely your order has been split and we have had to send out the rest of your order from a different location.
If you're still unsure or feel like it's been quite sometime between these deliveries please feel free to contact our Customer Experience team here and they will look into it for you.