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Return Policy

If you're not 100% satisfied with your purchase, you can return your item(s) in-store or online within 30 days of the order receipt and we will be happy to provide you with an exchange, store credit or refund depending on your payment method and if you meet the below return conditions.

  Credit Card Purchases PayPal Purchases Afterpay Purchases
I want to Return Online  Refund available  Refund available  Refund available 
I want to Return Instore Exchange, store credit or refund available  No Refunds available only an exchange of size 

No Exchanges available only Refunds
 

You can return any item to us in-store, just be sure to meet the conditions above and bring your proof of purchase. Find your nearest store here.

For Australian Customers please follow the below steps to return your item:

  1. Ensure you meet our 3 simple conditions for successful returns.
  2. Log into My Account to book your return. If you checked out as a guest, use our Guest Returns Form. (Please note this service is for Australian customers only and is not applicable in New Zealand)
  3. Select your preferred returns method; Courier Pickup or Australia Post Drop Off.
  4. Complete and submit the form online.
  5. Print the provided shipping label and attach to package. We do recommend using a device such as a desktop computer that is connected to a printer for this step.
  6. Drop the parcel off or have it picked up - depending which method you choose.

    Please note: You are responsible for any costs associated with returning the item to us unless the item is deemed faulty by our customer service team.

For New Zealand Customers please follow the below steps:

  1. Ensure you meet our 3 simple conditions for successful returns.
  2. Contact our Customer service team to organise a return
  3. Print off a shipping label and attach to package.

WHATS NEXT?

Please allow time for your return to reach our fulfilment centre. This time may vary depending on your location.

If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.

 

 

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