Once you have dropped your parcel off at the Post Office or had it collected by Star Track, your return will reach us in 2-7 business days. Our top tip is to keep a note of your tracking number, that way you can track your order and see when it reaches us.
When your return arrives, it will be processed for a full refund within 2 business days.
Your financial institution will complete this process, processing times can differ depending on the third-party companies refund time frames.
|AfterPay||Once we have processed your refund, AfterPay will send you an email confirming that the refund has been processed and any adjustments will be made to your payment schedule.|
|Credit/Debit Card||The refund turn around time will depend on your financial institution - most banks take around 2-5 working days to process refunds.|
|PayPal||PayPal will be in touch once they have finalised your refund and you will need then need to transfer said funds into your bank account if you wish.|
After taking the shipping, processing time and payment method into account, if you feel concerned about the progress of your refund, please get in touch with our Customer Experience team below. Please ensure that you have your order number and return tracking number on hand with you.