You will be refunded according to your original payment method within 2-5 business days* of your return being processed:
Debit or credit card
Your refund will reflect in your account within 2-5 business days of your return being processed.
We will initiate your refund, and PayPal will be in touch once they have finalised your refund. For more information on PayPal refunds click here.
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. For a comprehensive breakdown of refunds with Afterpay, click here.
Platypus Shoes Gift Card
If you are returning an item that was purchased with a Gift Card, a refund will be issued in the form of a new Gift Card.
Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.