Return shipping costs are payable by the customer.
When booking an online return you will be prompted to pay a flat, $10 fee for a prepaid shipping label. After you've completed the return booking process, you'll receive an email containing your prepaid label to print and secure to your return parcel. Click here for more information on booking an online return.
If you would like to avoid return postage fees, you're welcome to visit any Platypus Shoes store and return your shoes in person.