If you have received your order, and you have 2 different shoes that do not match, please see the options below to have this resolved:
- Please visit your nearest Platypus store, and our team can have your shoes exchanged to the correct pair, or refunded for you. You can find your nearest Platypus store here.
- If you cannot make it in-store, you can organise your return online through our returns portal here.
You can reach out to our Kicks Team below for more assistance, but please note we are unable to facilitate direct exchanges or replacements online.